Client Manager, CM (US Remote)

Company Description

REFID997925

Job Description

About this job

The Client Manager will be responsible for their client's satisfaction and engagement through insightful analysis, actionable recommendations, and proactive thought leadership focused on solving the strategic business needs of their stakeholders. The CM's role will include assisting clients with navigating through complex business challenges by providing insightful and actionable recommendations, contributing to overall client satisfaction and engagement, and developing your knowledge of your client's strategic business needs. You may also have responsibility for leading and developing direct reports.

Your success in this role will be driven by four key areas. First, accurately diagnosing and decomposing your client's business issues and successfully providing recommendations and insights will demonstrate your thought leadership and analytical aptitude. Second, you will demonstrate leadership of your client stakeholders by building strong relationships and increasing your knowledge of their strategic goals. Third, you will demonstrate knowledge of NIQ's tools, data assets, and programs. Lastly, you may have responsibility for leading and developing direct reports. 

All client facing associates are part of the commercial and revenue management process. This includes, but is not limited to, identifying opportunities from client meetings and communications, socializing them to the right client leads, and supporting them so we can act on those opportunities.  We are always listening to our clients, assessing how we can help, and driving value add through expanding our engagements and services.

Key career experience(s) and development gained in this role:

• Develop a richer understanding of NIQ’s business
• Continue your journey as an SME on NielsenIQ products
• Build internal stakeholder relationships
• Support client teams, driving outcomes for clients 
• Learn our client's business processes and practices 
• Personnel leadership and management skills

Responsibilities

Support customer leadership: analyze, identify, plan and execute the customer account plan process

Begin developing strategic and entrepreneurial spirit in understanding/thinking on how to influence change within the retailer as well as Nielsen.

Assist in identifying and loading leads or opportunities with the customer team as directed

Identify and share revenue opportunities with manager.

Responsible for voice of customer arising from interactions with during insight delivery or sales cycle

Develop good understanding of propriety NIQ tools and metrics and articulate opportunities to product teams

Be the voice of the consumer by keeping our clients at the forefront of industry trends 

Help support any data inquires of a data issue for their client.

Ensure the right clients' needs are prioritized for delivery 

Internal delivery tracking and scorecarding

Perform data cleansing, write formulas to support analysis, create insights beyond what is visible in raw data.

Manages delivery of one or more NIQ solutions according to client agreement for team to meet their financial objectives. 

With a high degree of urgency, uncover and disseminate retailer, manufacturer, and competitive intelligence with the team

Model and live the NIQ Values and Behavior systems

Implement the career management and performance management processes

Grow your team and prepare for the next phase of their careers

Develop an understanding of industry trends and competitive landscape

Joint Business Planning and corporate governance process as assigned

Drive engagement with the client regarding NielsenIQ strategic projects and initiatives

Knows the client's strategic business needs and the key stakeholders accountable and the hard and soft needs.

Daily point of contact for clients while managing multiple deadlines and projects

Collaborate with client stakeholders to understand their strategic business priorities and opportunities then proactively introduce creative thinking and NielsenIQ solutions and analytics.

Ongoing education on NielsenIQ data and solutions with your clients while sharing fresh perspectives and innovative thinking

Build strong partnerships with clients through ongoing engagement, establishing yourself as a trusted advisor and strategic business partner

Independently complete thorough analyses using NielsenIQ’s proprietary tools and multiple data sources to develop insights that drive value-added decision making and differentiated client outcomes

Determine appropriate sources of data available to answer a business question. Solves problems: can easily articulate, decompose most prob