Senior IT Technical Support Engineer

Company Description

America Chung Nam is one of the world’s largest exporters of recovered paper in the US and a leading exporter in Europe and Asia. We have been consistently recognized as the top American exporter to China since 2001. America Chung Nam was founded in 1990 and is based in City of Industry, California with additional offices in New Jersey, the United Kingdom, the Netherlands, Japan, South Korea, and China.

Job Description

·         Manage Network Switch, router, wi-fi equipment and firewall to ensure user daily work smoothly and data safety.

·         Monitor network/MPLS intranet and VPN connection between branch offices.  Basic trouble shooting on network relative problem.

·         Data security with utilize Anti-virus software and further solution.

·         Maintain Network diagrams and architect for worldwide offices.

·         Conduct risk management caused by internet failure or virus to avoid possible disaster.

·         Mobile, phone and internet system management.

·         IT relative equipment purchasing, process invoice and monitor payment on time.

·         PC, phone, and IT equipment management.

·         Provide tier 2 user support and tier 1 support as need.

Qualifications

·         5+ years of working experiences in IT support.

·         CCNA certified is plus.

·         Experience with network management, sever maintenance, and security.

·         Experience within Antivirus and internet filtering control.

·         Must have reliable transportation - may have to travel to other sites.

·         Must have good communication and customer service skills.

          Bilingual-Mandarin is plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.