Strategic Partner Manager - California

Redefine the future of customer experiences. One conversation at a time.

We’re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you’re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you’re in the right place. 

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Nextiva is seeking a Strategic Partner Manager in California to join our organization. In this position, you will be responsible for recruiting, educating, and building strong partnerships with Strategic Partners and ensuring that they receive the communication and support required to be successful and drive maximum pipeline. In this role, you will blend Nextiva product knowledge, strategic program management skills, enablement strategy execution, and facilitation & delivery to ensure our strategic partners keep pace with our innovation and are equipped to sell our solutions.

The Strategic Partner Manager will be fluent in their understanding of the company’s portfolio of solutions and services to help position Strategic Partners to WIN WITH NEXTIVA.

The Strategic Partner Manager must reside in one of the following states in order to operate within the West territory.

Key Responsibilities

• Identify and prospect new potential strategic partners with an appetite to lead Nextiva for their CX and collaboration solution needs
• Establish expectations accordingly for the partner role and how Nextiva will support
• Build a business plan with strategic partner detailing mutually agreed upon partnership expectations, including how to promote Nextiva products and services
• Work closely with all internal teams, including but not limited to Marketing, Sales Engineering, Training, and Product teams, to ensure all support is outlined to drive maximum pipeline and revenue
• Tightly align with the Channel Sales organization to ensure necessary pipeline growth weekly, monthly, and quarterly forecasts are on track to meet and exceed territory revenue targets set in the quarterly sales objective
• Work cross-functionally to identify partner needs and define measurable solutions
• Integrate with both internal teams and strategic partner teams to act as a voice of the partner
• Ensure that feedback is brought back to internal teams while keeping external stakeholders informed of product and business changes

Qualifications

• Experience in the CCaaS/CX space
• The Strategic Partner Manager must reside in one of the following states in order to operate within the west territory
• Bachelor’s degree in a relevant discipline
• 2+ years of channel sales experience
• Travel: approximately 50%
• Demonstrated track record of recruiting, training, coaching, motivating, growing, and retaining successful strategic partners
• Reference-able success of driving partner business and marketing strategy
• Ability to identify and prioritize opportunities
• Ability to communicate effectively (written and verbal) and to build relationships quickly at all levels in an organization
• Display an understanding of a partner economic model
• Quickly establish internal and external productive working relationships and promote effective teamwork
• Successful indirect sales experience with Channel go-to-market motions
• Ability to adapt quickly to changes in roles and responsibilities
• Must be a high-energy, motivated self-starter
• Proven success with self-direction and the ability to work independently but also collaborate and work with a cross-functional team
• Strong organizational and time management skills
• Analytical thinker with proven ability to metric and govern

Nextiva Core Competencies / DNA:

• Drives Results:  The successful candidate will be action oriented, with a passion for solving problems.  They will bring clarity and simplicity to ambiguous situations.  This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success.  They are a change agent, prepared to lead and drive changes as we transform.