What you'll bring to the team

role Details

Role

Technical Services Training & Compliance Manager

Division

Technical Services

LocationOn-site 

Reports to

Technical Services Director 

 

 

Qualifications & Experience

 

ROLE Summary

Safety is paramount in everything we do. This role is part of the Training & Compliance team, which is an integral part of our Technical Services department. As a member of the Training & Compliance team, you will play a major role in the success of our resort and have one of the most important responsibilities throughout the park. You must always provide and guarantee a fun and safe environment for our guests with a focus on safety, ensuring that our equipment, rides, and buildings are inspected, maintained, and repaired to the highest levels possible.

 

The Technical Services Training & Compliance Manager is responsible for developing, implementing, and monitoring policies, procedures, and standards related to rides maintenance and facilities compliance. This role ensures that all competency programs align with Merlin’s requirements and maintains a strong focus on safety standards and risk control. The manager collaborates with external inspectors and auditors to coordinate inspections, document findings, and oversee the resolution of compliance issues.

Additionally, the manager leads the creation of work procedures that meet Merlin, local regulatory, and manufacturer standards. They oversee ride modifications and new ride installations, ensuring all changes are properly verified and documented for third-party inspection. The role also includes conducting thorough investigations into near misses, unusual ride performance, and other incidents to ensure continuous improvement and operational safety.

 

Main Responsibilities:

• Keep Safety as #1 priority
• Operational
  • Review and approve all changes, adjustments, improvements or other requests of existing ride structures and verify compliance with all applicable standards, including ride manufacturer requirements.
  • Partner with manufacturers on an ongoing basis to ensure that safety policies, procedures, and manuals are updated and accurate, requesting updates and clarification as needed.
  • Provide direction, guidance, coaching and development to line management to own and successfully manage their own ride related or facilities related programs / improvements. 
  • Partner with resort teams, and Merlin project teams, to deliver completed ride improvement projects, as they relate to ride structures, ensuring all required documentation, site work and operational programs have been established according to local, Merlin and manufacturer standards.
  • Monitor and report on progress regarding the implementation of Group initiatives, including updated policies or other requirements. 
  • Develop and maintain specific ride and facilities management plans/programs for significant risk topics to ensure, as far as is possible, compliance with all relevant legislative requirements and industry best practice.
  • Assess the information available for a ride related incident or near miss investigation and provide a summary of findings accurately representing all operating departments, inspections completed and ride performance.
  • Maintain responsibility to work with other resort departments to ensure that Rides maintenance and Facilities standards, policies and other requirements are being clearly communicated, followed, and understood.
  • Responsible for the drafting, implementation and review of ride-related and facilities management standards, processes and procedures. 
  • Conduct audits of preventative and reactive maintenance activities to ensure compliance with internal standards, ride manufacturers OEM’s and any third party recommendations/requirements in respect of ride hardware.
  • Ensures alignment to relevant ride related safety legislation and standards (e.g. Merlin, EN, ISO, ASTM, and other relevant standards).
  • Evaluate the effectiveness of training material, content, delivery, and assessment as it relates to ride and attraction inspection and operation.
  • Develops and oversees the implementation of operational policies, procedures, and training program development for the department, including health and safety
  • Cascades vital business information through leadership team to frontline employees, ensuring that each party receives the appropriate information to be successful and engaged in their assigned work
  • Other duties as assigned.
• Financial
  • In collaboration with senior leadership, participate in creation of the budget and cost