Warehouse Management System Manager (EM6920)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its business with Business Process Outsourcing. To learn more about Samsung SDS Logistics, please visit www.CelloLogistics.com

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The WMS Manager will be responsible for the implementation, configuration, maintenance, and optimization of the Warehouse Management System (WMS) and Transportation Management System (TMS) to support operational efficiency. This role requires a technical expert and problem-solver who can ensure seamless system performance, data accuracy, and continuous process improvements. The WMS Manager will work closely with operations, IT, and warehouse leadership to enhance system functionality and drive productivity.

To learn more about Samsung SDS America, Inc. please visit www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

System Management & Optimization:

• Lead the implementation, configuration, and maintenance of WMS and TMS solutions.
• Ensure system stability, data integrity, and accurate inventory tracking across all warehouse operations.
• Identify and troubleshoot system errors, inefficiencies, and performance issues, ensuring minimal disruptions.
• Collaborate with IT teams to develop and deploy system updates, patches, and enhancements.
• Analyze operational workflows and recommend system improvements to enhance efficiency.

Process & Performance Improvement:

• Work closely with warehouse leadership to optimize receiving, shipping, and inventory processes.
• Continuously identify process improvements and request necessary system developments.
• Monitor key performance metrics (KPIs) and provide tailored data-driven insights to the operations team.
• Ensure accurate data capture within WMS/TMS to improve supply chain visibility.

User Training & Documentation:

• Develop and maintain Standard Operating Procedures (SOPs) for all WMS-related functions.
• Train and support warehouse staff, operations teams, and management on WMS/TMS best practices.
• Provide end-user support and troubleshoot system-related issues to enhance productivity.

Cross-Functional Collaboration:

• Gather feedback from end-users and propose system enhancements based on operational challenges.
• Communicate project updates and system performance to leadership in a clear and actionable manner.

Requirements

• Bachelor’s degree in Supply Chain Management, IT, Business, or a related field (or equivalent experience).
• 5+ years of experience managing WMS/TMS in a warehouse or distribution environment.
• Strong analytical and data evaluation skills with experience in system troubleshooting, process automation, and operational improvements.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) for data analysis, reporting, and documentation.
• Experience working with logistics systems, particularly WMS and TMS.
• Excellent communication and leadership skills to train and support cross-functional teams.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Knowledge of warehouse processes, inventory management, and logistics operations.
• Understanding of regulatory compliance and system security protocols.
• Travel %: ~15% in U.S.
• Work Location: 17785 Center Court Drive South, Cerritos, CA 90703 (Onsite), 300 Nexus Dr, Dalton, GA 30721 (Onsite)

Preferred Skills:

• Bilingual in Korean and English
• Strong problem-solving and troubleshooting abilities in WMS/TMS operations
• Experience with other logistics systems beyond WMS/TMS

Benefits

Samsung SDSA offers a comprehensive suite of progr