Senior Manager, Member Care Analytics

The Senior Manager, Analytics will lead and grow a high-performing analytics team, ensuring alignment with broader organizational goals and fostering a culture of innovation, trust, and collaboration. This role will strategically navigate complex data challenges to deliver impactful insights that drive operational excellence and improve member experiences. A critical focus will be transforming manual workflows into automated, scalable solutions while aligning analytics initiatives with organizational objectives and compliance standards. The Senior Manager will also advance cross-functional collaboration with organizational partners and will report to the Director of Strategy & Operations.

Responsibilities:

• Strategic Leadership and Vision:
• Define and drive the strategic direction of the analytics team, ensuring alignment with broader organizational goals and scalability of analytics capabilities.
• Collaborate with executive leadership to identify and prioritize analytics opportunities that advance enterprise goals.
• Cross-Functional Collaboration:
• Foster alignment between analytics, technology, and product teams to ensure insights are actionable and directly impact key organizational outcomes.
• Build strong partnerships across the organization to leverage data insights for decision-making and strategy optimization.
• People Leadership and Team Development:
• Mentor and develop leaders within the analytics team, building a succession pipeline and fostering a culture of innovation, collaboration, and excellence.
• Lead team restructuring efforts, ensuring the right mix of skills and roles to scale analytics operations effectively.
• Operational Excellence and Transformation:
• Spearhead the transformation of manual analytics workflows into automated, scalable solutions that align with compliance and industry best practices.
• Establish and enforce standardized processes for data governance, quality assurance, and analytics reporting.
• AI and Emerging Technologies:
• Explore and integrate AI technologies, including large language modeling, into analytics strategies to drive innovation and enhance organizational capabilities.
• Provide leadership in evaluating emerging analytics tools to ensure the team stays ahead of industry trends.
• Compliance and Risk Management:
• Interpret and apply compliance standards in the design and execution of analytics processes, ensuring the organization adheres to audit and regulatory requirements.
• Oversee data security measures to mitigate risk and maintain the integrity of sensitive healthcare data.
• Driving Results and Impact:
• Develop and track key performance indicators (KPIs) for analytics initiatives, ensuring projects are delivered on time and meet or exceed their promised impact.
• Identify opportunities for cost optimization and operational efficiencies through data-driven strategies.
• Team and Organizational Enablement:
• Define and inspire the team’s mission and purpose, ensuring alignment with company goals and creating a motivational environment that celebrates progress.
• Advance team structures and processes to enable future success, implementing strategic organizational design that supports Member Care’s broader objectives.

Required Qualifications:

• Bachelor’s degree in a related field (e.g., healthcare, statistics, mathematics, computer science); equivalent experience may be considered.
• 7+ years of experience in healthcare analytics, including interpreting compliance and audit regulations.
• 5 years leading management level staff.
• Familiarity with artificial intelligence (AI) and its applications in data analytics.
• Expertise in data visualization tools, such as Looker or Tableau, and advanced knowledge of data transformation processes.
• Proven ability to transform manual workflows into automated, scalable solutions.
• Strong ability to analyze and translate complex data into actionable insights for diverse audiences, including senior leadership.
• Experience working within or collaborating with product and/or technology organizations.
• Excellent communication and interpersonal skills, with the ability to build strong cross-functional relationships.

Preferred Qualifications:

• Experience mentoring leaders and enabling cross-functional teams to align strategies and processes with organizational goals.
• Advanced degree in healthcare, analytics, or related fields.
• Experience with automation tools and workflows for analytics processes.
• Familiarity with large language models (LLMs) and their applications in analytics and decision-making.
• Expertise in healthcare compliance standards, audit requirements, a