Client Service Manager (Facilities Maintenance)

Modern Construction Services serves a variety of businesses and clients nationwide, managing and scheduling maintenance needs, renovations, upfits, and a wide range of tasks like electrical repairs, plumbing issues, HVAC maintenance, janitorial, and emergency repairs.

We are seeking a highly organized, client-focused professional to manage work orders across a nationwide portfolio.

As the primary point of contact for clients, you’ll ensure exceptional service delivery using multiple software platforms and client portals.

This role requires strong communication skills, technical proficiency, and a customer-first mindset to drive operational excellence and client satisfaction.

This starting salary for this position is $62,500 - $65,000/year, and following the successful completion of a training period this position does offer a salary increase and a hybrid-remote (work from home) schedule.

In addition to the base salary, this position includes a highly competitive, performance-based bonus structure, paid quarterly and offering significant earning potential for candidates who consistently meet or exceed expectations..

The ideal candidate is a highly organized, client-focused professional with experience managing nationwide service relationships and high-volume maintenance work orders. They excel at building strong client partnerships, providing proactive communication and performance reporting, and resolving issues efficiently.

Requirements

• Serve as the main contact for nationwide clients, ensuring prompt and professional communication regarding service requests and work order status.

• Build and maintain strong relationships with client stakeholders, understanding their unique needs and service expectations.
• Provide proactive updates, performance reporting, and issue resolution to enhance client satisfaction and retention.
• Manage and process maintenance work orders using cloud-based management software and client-specific portals, to ensure seamless data flow and accurate reporting.
• Reconcile discrepancies between internal systems and client portals to maintain data integrity.
• Ensure work orders are accurately recorded, prioritized, and dispatched to appropriate technicians, subcontractors or vendors.
• Monitor progress and ensure timely resolution in alignment with client service level agreements (SLAs) and key performance indicators (KPIs).
• Analyze data to identify patterns, inefficiencies, and opportunities for service improvement.
• Collaborate with internal teams to streamline workflows and enhance work order management functionality.

Basic Skills:

• 2+ years of experience in client services, facilities operations, or work order coordination.
• Experience managing nationwide client accounts and working with multiple software platforms and Microsoft Office Suite.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to manage competing priorities in a fast-paced, service-driven environment.

Preferred Skills:

• Bachelor’s degree in Business Administration, Facilities Management, or related field preferred.
• Proficiency in a Maintenance Management System (i.e.., FEXA, eMaint, ServiceChannel, FMX, Hippo).
• Familiarity with construction trades (electrical, plumbing, carpentry, HVAC, masonry, etc.) and vendor coordination.
• Experience with SLA/KPI tracking and performance reporting.
• Knowledge of compliance standards (OSHA, ADA, EPA).

Benefits

• Competitive, performance-based bonus paid quarterly.
• Annual profit sharing
• Medical, vision, and dental.
• Flexible Spending Account (FSA), Health Saving Account (HSA).
• Employer-paid Basic Term Life Insurance, Short- and Long-term disability insurance.
• Voluntary supplemental life insurance.
• 401(k).