CX Applications Specialized Sales Leader – Continental Europe

<p>Customer Experience (CX) Applications Specialized Senior Sales Director – Continental Europe</p> <p>You and Oracle</p> <p>As a CX Applications Specialized Senior Sales Director, you will play a pivotal role in driving revenue growth and establishing our market presence for our market leading CX SaaS solutions within Continental Europe.</p> <p>Oracle is a key player in the SaaS CX Applications market looking to make every customer interaction matter by connecting all customer business data across marketing, sales, and service. Oracle CX offers a connected suite of applications that goes beyond traditional CRM to help organisations create, manage, serve, and nurture lasting customer relationships.</p> <p><br/>Key Responsibilities</p> <p>Reporting directly to the VP of Applications Specialized Sales – Continental Europe, you will play a critical role in building and nurturing relationships with key stakeholders, identifying new business opportunities, and positioning our suite of CX Applications to address the evolving needs of our enterprise customers. This is a strategic leadership role that requires a deep understanding of the CX market, strong sales acumen, and the ability to inspire and mentor a high-performing sales team.</p> <p>This is a first line manager role, with responsibility for 14 CX Applications Sales Specialist Representatives.</p> <p>Specific responsibilities include:</p> <p>•    Develop and execute a comprehensive sales strategy to achieve revenue targets and market share growth within Continental Europe.<br/>•    Build and maintain strong relationships with key decision-makers, influencers, and stakeholders within customers.<br/>•    Lead, mentor, and develop a team of sales professionals, providing guidance, support, and coaching to drive performance excellence while focusing on accelerating growth and exceeding customer expectations, ensuring you attract and retain top talent.<br/>•    Collaborate with supporting functions, enabling you and your team’s success.<br/>•    Implement the Oracle CX Applications strategy throughout the territory, driving customer success.<br/>•    Identify emerging market trends, customer needs, and competitive threats to inform strategic decision-making and product development efforts.<br/>•    Drive the expansion of our customer base by identifying and pursuing new business opportunities, including strategic partnerships and alliances.<br/>•    Establish and maintain a culture of accountability, transparency, and continuous improvement within the sales organisation.</p> <p><br/>Year One Critical Success Factors</p> <p>•    Successfully establish a go-to-market strategy for CX Applications <br/>•    Develop &amp; implement a 3-Plan that enable us to outgrowth the market each year for the next 3 years.<br/>•    As part of this, development a Demand Generation plan to deliver pipeline growth in line with our target of always having a minimum of 4x pipeline cover.<br/>•    Ensure we deliver or exceed annual Renewal, New &amp; Expansion and Revenue targets.<br/>•    Ensure the team delivers against other key performance metrics such participation (every rep closing deals each quarter), predictability (delivering forecast commitments within the timescales committed) linearity (delivering business consistently from month to month, quarter to quarter) and high productivity per rep.<br/>•    Drive YOY Growth across the CX applications portfolio.<br/>•    Deliver on our People agenda.<br/>•    Embrace professionalism, integrity, respect, and teamwork in everything we do.</p> <p><br/>Preferred Skills and Experience</p> <p>We are looking for a strategic leader with a proven track record in sales management, a deep understanding of the CX market, ideally across all facets (Sales, Service, Marketing and CPQ), however candidates with strong experience in one or more of these will also be considered. The successful applicant must have a passion for delivering innovative solutions that address the unique needs of their customers.</p> <p>•    Proven track record of success in sales leadership roles within the software industry, with specific experience selling SaaS CX solutions.<br/>•    Strong leadership skills with the ability to inspire, motivate, and develop a high-performing sales team.<br/>•    Excellent communication, negotiation, and presentation skills, with the ability to influence and build relationships at all levels of an organisation.<br/>•    Strategic thinker with the ability to develop and execute complex sales strategies in a dynamic and competitive market environment.<br/>•    Results-oriented mindset with a track record of consistently achieving or exceeding sales targets and objectives.<br/>•    Ability to thrive in a fast-paced, collaborative, and entrepreneurial environment, with a passion for driving positive change through technology.<br/>•    Strong interpersonal skills, with demonstrated ability to orchestrate and collaborate with diverse team mem