Jobs and Careers

Client Patient Coordinator, Emergency, GCVS

United Statesfull_timeVerifiedPosted 5 Jun 2025

💰 $40,000/yr($34,000/yr – $40,000/yr)

About the role

Client Patient Coordinator, Emergency
Are you ready to play a pivotal role in the world of veterinary care? Do you thrive in fast-paced environments where no two days are the same? If you’re a highly organized, compassionate, and energetic individual with exceptional communication skills, we want you to join our Emergency team at Gulf Coast Veterinary Specialists (GCVS) as a Client Patient Coordinator (CPC)!

Gulf Coast Veterinary Specialists (GCVS) is a leader in specialized care for companion animals, known for excellence and collaboration with the veterinary community. Our state-of-the-art facility and expert team provide top-tier care across a range of specialties, including emergency, cardiology, oncology, neurology, surgery, and more. Join us and make a difference in the lives of pets and their families every day.

Compensation:

$17 - $20 depending on experience

Schedule:

Full Time
Tuesday: 7a-7:30pm, Thursday & Friday: 8:30am-9p

What You’ll Do:

Communication: Act as the bridge between doctors and clients, providing updates on medical and financial matters, answering questions, and addressing concerns with empathy and professionalism.
Appointment Management: Organize and schedule appointments, procedures, and treatments while ensuring all records and materials are ready for consultations.
Client Interaction: Welcome clients and their pets warmly, collect detailed patient histories, and assist during examinations and diagnostics.
Patient Care Support: Help with patient restraint, transport, and minor procedures, ensuring comfort and safety for both pets and staff.
Administrative Duties: Handle invoicing, documentation, filing, and record maintenance with accuracy and efficiency.
Education and Advocacy: Educate clients on postoperative care, medication instructions, and at-home treatment plans while advocating for the best outcomes for their pets.
Crisis Management: Tackle challenging situations with grace, positivity, and a “Can Do” attitude.

Key Responsibilities:

Provide financial and medical updates for in-hospital patients.
Assist doctors by relaying immediate orders, preparing treatment sheets, and coordinating care plans.
Organize diagnostic and hospitalization estimates, and any follow-up schedules.
Manage patient admissions and discharges, including preparing detailed instructions and ensuring all questions are answered.
Maintain exam rooms and facilitate seamless client appointments.
Respond to client calls and emails promptly, relaying messages and ensuring timely follow-ups.
Support end-of-life care discussions with compassion, handling arrangements with sensitivity.
Ensure proper documentation of all communications and procedures in patient records.

Qualifications and Skills Sought:

Strong interpersonal and client communication skills with a passion for assisting others.
Exceptional multitasking abilities, organizational skills, and attention to detail.
Dependable, proactive, and team-oriented with a positive attitude.
Preferably knowledgeable in veterinary practices, pharmacology, medical terminology, and clinic procedures.