Sr. Manager, Quality Operations

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. 





Job Title: Senior Manager, Quality Operations

Reports to: Director, Quality Operations

Location:  Remote (Goleta, CA or Portland, OR preferred)

Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington



The Role

The Senior Manager of Quality Operations is a supporting contact for product quality for all Deckers brands, products, global markets and operations team members. This team member is part of a newly created function, Global Quality Operations, focused on critical initiatives ensuring product quality is maintained and elevated during Decker’s Brands next growth phase.

This individual will be responsible for developing and optimizing tools, processes, and KPIs that enhance quality issue management, consumer-centric performance tracking, and cross-functional collaboration across Product Development, Factory, and Marketplace teams. This role will drive continuous improvement initiatives, ensuring that consumer feedback is integrated into quality strategies to elevate brand trust and product excellence.

While this role is part of the Global Quality Operations organization, it is also part of a globally unified quality organization (made up of Development, Sourcing, Operations, and Distribution teammates), constantly striving to represent the voice of the customer, balancing product excellence demand with manufacturing efficiencies to meet the consumer need.

This role is ideal for a strategic and data-driven quality leader who thrives on building innovative solutions that enhance product excellence and consumer satisfaction.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.


Your Impact

The primary functions of this role, include but are not limited to:

1. Quality Issue Management
Develop and implement scalable tools and processes for tracking, analyzing, and resolving product quality issues.
Partner with cross-functional teams to ensure effective communication, timely resolution, and clear accountability.
Lead project management and root cause analysis efforts, driving corrective and preventive actions across the value chain
2. Performance Measurement and KPI Development
Define/refine consumer-centric quality performance indicators to drive upstream calibration/improvements across Development, Manufacturing, and the Marketplace.
Establish real-time dashboards and reporting frameworks that provide actionable insights for leadership. Help answer the question “How do our consumers feel about our product quality?”
Collaborate with stakeholders to ensure KPIs drive meaningful quality improvements and business impact.
3. Consumer-Centric Quality Advocacy
Develop mechanisms to capture and analyze consumer sentiment related to product quality.
Synthesize consumer insights into tangible quality improvements, working closely with design, development, and sourcing teams.
Amplify the consumer’s voice within the organization to proactively address quality concerns and enhance product delight.
4. Process Optimization & Continuous Improvement
Identify inefficiencies in current quality operations and implement best-in-class solutions to enhance agility and responsiveness.
Leverage data analytics, AI, and digital tools to drive predictive quality management.
Foster a culture of continuous improvement by embedding quality excellence within cross-functional teams.
5. Cross-Functional Collaboration
Serve as a team member of Global Quality and foster an environment of effective teamwork and collaboration in service of the consumer
Provide analysis/insights to senior leadership on quality trends, risks, and opportunities to inform strategy development
Fostering a high-performance, data-driven quality culture.


Who You Are

Capable of building processes, tools, frameworks, and dashboards from scratch.
Organized project manager capable of prioritizing multiple competing priorities under pressure.
Customer and consumer centric; consumer first mindset
Innovative in ways of collecting