ServiceNow HRSD Technical Product Owner (Human Resources Service Delivery)
CVS HealthAbout the role
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
POSITION SUMMARY
CVS Health is seeking a ServiceNow HRSD Technical Product Owner (Human Resources Service Delivery)r to lead the strategy, roadmap, governance, and delivery of Human Resources Service Delivery capabilities that enhance colleague experiences, improve operational efficiency, and support enterprise Human Resources transformation initiatives.
As a key member of the ServiceNow Product organization, this role is responsible for maximizing the value of the ServiceNow Human Resources Service Delivery platform by partnering with Human Resources, Product, Engineering, User Experience, Architecture, Security, and Operations teams to define product vision, prioritize investments, and deliver scalable solutions aligned with business objectives.
The ServiceNow Human Resources Service Delivery Technical Product Owner will serve as the primary liaison between Human Resources stakeholders and technical delivery teams, translating business needs into actionable product requirements, managing product backlogs, driving platform adoption, and ensuring successful delivery of Human Resources Service Delivery capabilities.
This role will help shape the future of Human Resources technology by identifying opportunities for automation, artificial intelligence, modernization, self-service enablement, and continuous improvement across the employee lifecycle. This role requires strong Product Owner capabilities and deep ServiceNow Human Resources Service Delivery expertise to effectively bridge Human Resources business priorities with technical delivery execution.
PRIMARY DUTIES AND RESPONSIBILITIES
- Product Strategy and Roadmap Management
Partner with Human Resources stakeholders, business leaders, and technical teams to define product vision, prioritize investments, develop multi-year roadmaps, and identify opportunities to improve employee experiences through automation, self-service, modernization, and process optimization.
- Human Resources Service Delivery Product Ownership
Own and maintain the ServiceNow Human Resources Service Delivery product backlog, prioritizing features, enhancements, integrations, and defect remediation activities based on business value, risk, and organizational priorities while translating requirements into actionable delivery plans.
- Agile Delivery and Solution Execution
Lead Agile product management activities including backlog refinement, sprint planning, user story development, testing, sprint reviews, and release planning. Partner with engineering and delivery teams to ensure successful implementation of Human Resources Service Delivery capabilities while managing risks, dependencies, and delivery outcomes.
- Technical Product Partnership and Platform Modernization
Collaborate with architects, engineers, and platform teams to evaluate solution options, support integrations, drive workflow automation, and advance platform modernization initiatives that align with enterprise architecture, security, and governance standards.
- User Experience, Innovation, and Governance
Drive continuous improvement by collaborating with stakeholders to enhance employee experiences, gather feedback, analyze performance metrics, and identify opportunities to leverage automation, artificial intelligence, reporting, analytics, and ServiceNow innovation while promoting platform governance and leading practices.
REQUIRED QUALIFICATIONS
5+ years of experience serving as a Product Owner, Product Manager, Platform Owner, Business Analyst, or similar role supporting ServiceNow Human Resources Service Delivery (HRSD).
5+ years of hands-on experience with ServiceNow Human Resources Service Delivery capabilities, including:
Case and Knowledge Management
Employee Center / Employee Service Center
Lifecycle Events
Employee Journeys
HR Agent Workspace
Human Resources Portal
Employee Self-Service
5+ years of experience supporting Human Resources processes and workflows, including:
Employee lifecycle management
Onboarding
Offboarding
Employee relations
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