Box Office Assistant Manager

Position:               Box Office Assistant Manager

Department:      Finance

Reports To:        Box Office Manager

FLSA Status:       Full-Time, Salary, Non-Exempt

GENERAL STATEMENT OF DUTIES:

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening at the Pensacola Bay Center for a Box Office Assistant Manager. The Assistant Manager supports the daily operation of the box office through supervision of staff for selling tickets on a computerized ticketing system, reconciling ticket sales with daily reports, handling and processing ticket requests and coordinating manifest and event info with Ticketmaster.

MAJOR DUTIES AND RESPONSIBILITIES:

• Sells tickets to patrons on daily and event basis on computerized Ticketmaster system
• Updates and coordinates all event information for ticket sellers
• Handles ticket requests and processes accessible seating request
• Opens and closes the box office independently
• Prints daily audits for Bay Center events; input data on spreadsheets; prints daily sales reports, prints end of day reports
• Oversee all ticketing accounting regarding daily receipts, deposits, cash handling, etc.
• Assists in working with event promoter and appropriate personnel to establish ticket pricing and seating configuration
• Assists in coordinating the house scaling for all ticket events
• Maintains communication with Ticketmaster representatives for updates and/or revisions in computer operations
• Monitors daily ticket sales for all upcoming events and communicate information to the Director and promoter representative
• Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault
• Demonstrates excellent customer service skills, responds promptly to customer needs, responds to accessible seating requests for service and assistance, able to work independently and handle most box office question without assistance
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• Supervises and schedules part-time ticket sellers for daily and/or event operations
• Assists with the overall direction, coordination, and evaluation of the Box Office daily operations
• Demonstrate supervisory responsibilities following ASM Global policies and applicable laws
• Interview, hire and train employees; plan, assign and direct work; review and evaluate performance; address complaints and resolve problems
• Assume Box Office Manager duties in the absence of the Box Office Manager

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated knowledge of ticket selling, box office operation, cash handling, credit card processing
• Knowledge of supervisory principles and practices with the ability to coordinate and schedule staff
• Knowledge of problem-solving techniques, organizational ability and demonstrated public relations skills
• Good communications skills
• Ability to input data into a computer to record sales tra