Global Business Operations Intern

The CSS Organization Overview:

Customer Success Services is our North Star, when organizations choose to partner with us, we work with them across their journey. Businesses who have turned to Oracle for cloud and application solutions trust Oracle Success Services to help them get the most out of their investment. For more than 20 years, Oracle Customer Success Services has helped more than 6,000 companies across 100 countries gain the speed, flexibility, and security features that they require. We work side by side with customers to understand their unique business goals and requirements—helping them maximize their investment, minimize risk, and achieve more.

Qualifications & Characteristics:

• Data analysis skills, Advanced Excel, and PowerPoint.
• Ability to run/support global programs across the regions. 
• Technically proficient to learn new tools and advise team on ways to improve.
• Highly self-motivated, with excellent interpersonal skills.
• Strong critical thinking loves to problem solve.
• Quality communication skills (verbal, written, visual).
• Passionate about data analytics and reporting.

Educational Preferences:

• Business Administration (Finance, Accounting, Strong desire for data analysis, coupled with Computer Science/Data Analytics)
• Mathematics/Data Science & Analytics
• Information Technology (with business focus)

What You’ll Experience:

• Shadowing, mentoring and training opportunities with our experienced team of CSS Senior Program managers.
• Gain good understanding of various functions from the business perspective.
• Learn and be part of a fostering culture of continuous learning and development.

No visa sponsorship is available for this position.

If you are interested in working at Oracle and you have more than 2 years of professional full-time work experience (excluding internships, research and/or teaching assistant roles, and/or military experience), please apply to Oracle’s experienced job openings.  For information on currently open positions at Oracle, please visit http://oracle.com/goto/careers

 

Career Level - IC0

Job Responsibilities:

The role requires in-depth understanding of various systems & tools, firm grasp of both data analytics and strong communication skills (written, verbal, and visual). Beyond the Business Operations team, there are many other cross-functional relationships and teams that partner on our global work including with Delivery, Finance, HR, Product and Sales operations teams.

The work is accomplished through analysis and synthesis of large amounts of data from various systems/tools data sources and creating reports, dashboards to deliver insights and business strategy recommendations. Requires the ability to advise/consult the team and business on areas to improve or simplify internal data tools, workflows, and systems to increase efficiency and quality of work. As part of that work, responsibilities will entail (but not limited to):

• Support global programs to improve operational efficiency, consistency, and compliance in support of the organizations financial and tactical business objectives. 
• Provide operational support to global systems and tools. 
• Collaborate and work closely with cross-functional teams.
• Utilizing Microsoft Excel or similar tools to produce charts and detailed reports to be shared with leaders and peers across the company.
• Building dashboards and necessary data preparation for Data Visualization tools.
• Reports to provide a concise story from large amounts of data.
• Establish periodic reporting schedule and automating where applicable.
• Use data to outline common themes and trends and make business recommendations.
• Ability to collect, organize, and present data. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. 
• Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. 
• Advising on improved data workflows and processes to improve team efficiency.