IT Support Tech I (54230)

Applied Technical Services, LLC (“ATS” or the “Company”) is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world, and our mission is to deliver assurance through precise technical and professional services.

The System Support Specialist will work within the ATS IT department and is responsible for providing technical support to employees across the organization. This position ensures that ATS employees have reliable access to the technological resources required to perform their roles effectively. The role involves troubleshooting hardware and software issues, managing user accounts, assisting with onboarding and offboarding, and maintaining documentation in alignment with IT policies and procedures. This position has frequent contact with ATS managers and users, peers, and vendors.

Job Responsibilities

· IT System Support Specialist

o Serve as the first point of contact for employee technical support requests

o Diagnose and resolve issues related to computers, mobile devices, printers, phones, and other office technology.

o Install, configure, and maintain desktops, laptops, operating systems, and applications.

o Basic Active Directory user management

o Provide support for collaboration platforms, video conferencing, and remote access.

o Document all support requests, resolutions, and processes within the IT ticketing system.

o Support employee onboarding and offboarding, including hardware setup and account provisioning.

o Perform regular system maintenance, updates, and monitoring to ensure reliability and security.

o Escalate complex issues to senior IT staff or system administrators when required.

o Promote adherence to IT and security policies through employee guidance and training

o Work with IT team to create and maintain documentation of IT environment and systems

o Perform other job-related tasks and projects as assigned by management

Other Responsibilities/Expectations

· Attend regular department meetings to discuss day-to-day workload, current and future projects.

· Seek opportunities for professional advancement through classes, seminars, webinars, events, self-study, etc.

· Pursue IT certifications

Experience Requirements

· Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered

· 2 or more years’ IT experience

· Proficiency in troubleshooting Windows environments.

· Working knowledge of Office 365, Active Directory, and related applications.

· Familiarity with basic networking concepts (Wi-Fi, VPN, DNS, DHCP).

· Ability to prioritize and manage multiple tasks in a fast-paced environment

Preferred Qualifications:

· Experience with IT ticketing systems (e.g., ConnectWise, NinjaOne, ServiceNow, Zendesk, Jira).

· Familiarity with mobile device management (MDM) and remote desktop tools.

· Basic scripting knowledge (PowerShell, Bash, or similar).

· Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications).

Skill Requirements

· Ability to pass vocabulary test on current business hardware, sof