Client Success Coordinator

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Job Description:

The WBD Client Success Team is part of the WarnerMedia Revenue Operations organization. The team consists of  Sr. Digital Account Specialists (Sr. DASs), Digital Account Specialists (DASs), Digital Sales Coordinators (DSCs), Managers, and Directors who oversee and optimize custom video & social campaigns across WBD Entertainment brands, helping advertisers meet and exceed performance goals.

The Digital Sales Coordinator will support the implementation, launch, and stewardship of digital campaigns. This will involve collaboration with various groups within the organization such as Sales, Yield, Ad Ops, and Billing as well as external creative agencies and 3rd party vendors. The Digital Sales Coordinator will perform detailed reconciliations for third-party billed ad campaigns, in conjunction with the  Digital Account Specialists and Billing Analysts. This position provides opportunities to learn and grow in the dynamic industry of digital advertising.

Job Responsibilities:

• Support the Digital Account Specialists (DAS) in pre and post-sale activities for clients in a designated POD, or book of business, to assist in the end to end campaign strategy

• Partner with DAS counterparts to align on tasks and deadlines for assigned accounts

• Coordinate campaign setup and complete required forms and documentation to send to other internal entities, including: Activation, Legal, Corporate Credit, Ad Ops, and Research

• Act as Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative

• Act as primary point of contact for Billing and Corporate Credit team for invoice revisions and credit checks

• Monitor the health of your clients’ campaigns, and work with your account teams to troubleshoot and improve campaign delivery when necessary 

• Capture screenshots and produce mockups 

• Partner with the billing and collections teams to resolve billing related issues 

• Support Client Services teammates in day-to-day tasks and special ad hoc project

Qualifications & Skills:

• 0-2 years of experience working in a Sales Planning, Client Services, or Ad Operations role 

• Ability to manage multiple projects and tight deadlines 

• Ability to prioritize across short-term and long-term goals 

• Strong analytical skills & entrepreneurial attitude 

• Ability to work in a team and independently

• Excellent written and oral communication skills 

•  Familiarity with digital tools and technology platforms including CRM and OMS is a plus 

• Proficiency in Microsoft Office Suite 

• BA/BS from a 4-year university or equivalent experience

• Must have the legal right to work in the United States.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/  along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required. Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance. Base pay is just one component of Warner Bros. Discovery’s total compensation package for employees. Pay Range: $37,730.00 - $70,070.00 salary per year. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Warner B