Engineer III - Laboratory IT

About the Department                                                                                                                                    

Our Boston Research & Development hub, anchored in the greater Boston area, brings together the best minds in life science innovation. The teams located in facilities in Lexington, Watertown and Cambridge reflect the full R&D continuum, from early research through late-stage clinical development. Here, we are building for the future, creating a distinct R&D community based on collaboration, partnerships, and cutting-edge research across multiple modalities and therapeutic areas. We recognize that improving human health starts here and that patients rely on us. Our greater Boston R&D hub merges biotech speed and agility with large pharmaceutical company quality, resources, and stability, uniting the best of both worlds to develop new medicines for patients.

The team is comprised of collaborative, diverse and passionate people who have a true sense of pride in their work and are committed to helping others grow and develop their careers. You’ll also have a platform to engage with key stakeholders on a global scale throughout the entire pipeline process. And while changing the future of diabetes, obesity and MASH treatment is no easy task, we also recognize the importance of an enjoyable workplace, which is why we’ve cultivated a culture of fun, ingenuity and innovation. And our competitive compensation package and support of a healthy work-life balance all add to a best-in-class employee experience. We are changing lives for a living. Are you ready to make a difference?

 

The Position

The IT Engineer III - Labs will be responsible for ensuring operations of existing local laboratory IT infrastructure as well as pursuing novel solutions that allow the research teams on site to work with data driven sciences. Major tasks will include implementing and maintaining existing laboratory systems and instruments, enabling solutions for capturing data from laboratory instruments and servers, ensuring local and cloud storage capacity for data, ensuring access to relevant cloud computing data science tools, as well as securing network performance for data capture and analysis locally and globally.

 

The IT Engineer III – Labs will therefore be working closely with research and operations staff in Lexington as well as with the Digital, Data and IT (DDIT) organization, DDIT Research and Early Development (DDIT RED) and coordinating with colleagues in NN global research hubs and at multiple US locations.

 

Relationships

This position reports to the Lab IT lead in Lexington and will collaborate closely with Boston Hub IT team.

 

Additional internal stakeholders include IT applications teams from Novo Nordisk (NN), IT security teams from NN; Legal, audit and compliance representatives from NN; NNI IT group for infrastructure, network, security, application, and user related activities.

 

External stakeholders include service providers for support of scientific instruments and systems.

 

Essential Functions

• Provides technology support and service
  • Exhibits extensive knowledge of IT systems, applications, cloud computing and/or networks, and utilizes this knowledge to develop training for other technical supporters
  • Serves as a role model to others for translating complex and technical information
• Develops and maintains systems, applications and infrastructure:
  • Follows IT security best practices, policies and procedures in support of IT security programs
  • Analyzes user requirements, develops and implements functional specifications and configurations for complex systems, and ensures requirements are met
  • Follows best practices within functional area to enhance IT solutions and improve processes and results
  • Follows recommendations and improvements to system and process performance and functionality
  • Monitors and manages overall system and recommends solutions to hardware or software problems and issues

• Infrastructure support:
  • Maintains IT systems and performs regular proactive maintenance and system updates
• Scientific it and cloud computing infrastructure support:
  • Provides systems integration, installation, licensing, version management, and basic troubleshooting; manages incident resolution when escalation of issues to software vendors is required

• Analyze and fulfills business needs:
  • Fosters and develops an environment of open and honest communication to build strong partnerships and positive perception of IT
  • Leverages in-depth knowledge of business functions, business processes and key objectives to develop solutions aligned with business