Civic Technology Lead, Operations Manager II (NCS) - Mayor's Office of Performance and Innovation

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$105,085.00 - $173,250.00 Annually

Starting Pay:

$105,085.00 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits  

Job Summary:  

About the Mayor’s Office of Performance and Innovation (OPI)

The Mayor’s Office of Performance and Innovation (OPI) is Baltimore’s in-house strategy, performance, and data team. We work across city agencies to strengthen service delivery, build modern data and digital capabilities, and promote transparency. OPI uses data and design to help improve services in ways that residents and staff can see and feel.

Position Description

The Civic Technology Lead (Operations Manager II) serves as the principal technical architect and hands-on engineer within OPI, responsible for designing, building, and optimizing digital systems that advance city operations and service delivery. This role combines deep technical expertise in cloud engineering, software development, and data architecture to drive Baltimore’s digital transformation. The Civic Technology Lead works closely with OPI teams and partners with Baltimore City Information Technology (BCIT) to ensure technical alignment across applications and data.

Reporting to the Deputy Chief Data Officer, the Civic Technology Lead is the primary architect and technical resource for the team responsible for end-to-end design and delivery of modern, scalable solutions. This position leads efforts to automate processes, integrate citywide systems, and apply emerging technologies (such as AI and mobile applications) to drive innovation and efficiency. The role also provides technical guidance to OPI project teams and collaborates with BCIT and other stakeholders to ensure best-in-class technology solutions for city government. The Civic Technology Lead is OPI’s principal technical architect designing, developing, and integrating solutions that power Baltimore’s digital transformation and help city teams deliver modern, impactful services.

Essential Functions:

• Design and implement technical architectures that align with organizational strategy and citywide goals.
• Lead the development and deployment of integrated automation, data, and workflow solutions that streamline city operations.
• Build and maintain internal tools, platforms, and prototypes, applying best practices in front-end and back-end development.
• Evaluate and integrate emerging technologies, including cloud services (Azure), data pipelines, and Large Language Models (LLMs), to accelerate digital transformation.
• Collaborate with OPI colleagues, BCIT, and external partners to resolve disconnected systems and create unified, user-friendly digital experiences.
• Apply Agile methodologies and lead iterative design and delivery processes for technical solutions.
• Develop and maintain architectural documentation, solution blueprints, and capability roadmaps.
• Create feedback loops and integrate user feedback into ongoing solution improvements.
• Serve as OPI’s technical subject matter expert, representing the team in technology discussions and citywide digital initiatives.
• Perform other related duties as assigned to support OPI’s mission and innovation agenda.

Minimum Qualifications:     

Education: Have a bachelor’s degree in computer science, data science, engineering, information technology, or a related field from an accredited college or university.

AND 

Experience: Have at least seven (7) years of experience in cloud engineering, data engineering, o