Emergency Management Case Manager

Introduction:

We are a leading, national consulting firm that provides compassionate, full-spectrum emergency management services including planning and preparedness, response, recovery, and mitigation services to the public and private sectors before, during and after a natural disaster or catastrophic event.

Our mission is to provide compassionate consulting services to local, state, federal, and industry clients, active in disaster response, recovery, and preparedness. We will be on time, on target, and on budget with the services aligned to the evolving threats and hazards facing our nation.

The position will be guided by ACDC’s Corporate Values Platform in all activities.

Preference will be given to candidates local to the worksites.

Position Summary:

• Job Title: Case Manager
• Full Time or Part Time: Full time
• Temporary/Seasonal/Regular: Temporary
• Compensation: $25-30/hour
• Travel/Location: Local onsite/remote hybrid - no travel expenses paid
• Temporary positions are not benefits eligible except where required by law.

Mission of Role/Position Summary:

Tasks, Duties, and Responsibilities:

Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:

• Assist all Divisions in direct client support and deliverables, as needed.
• Attend meetings and conference calls with clients.
• Manage individual workload, productivity, and communications that enable accurate, efficient, and policy compliance processing.
• Understand program needs, policies, departmental process flows, and standard operating procedures.
• Review records for inconsistencies, investigate and resolve issues with analysis and customer service skills.
• Communicate, resolve, and escalate problems and concerns according to proper protocols.

• Perform other duties as assigned.  

Knowledge, Skills, and Abilities:

• Ability to effectively communicate both verbally and written. 

• Ability to maintain confidentiality with sensitive customer and internal information. 

• Capable of multi-tasking when necessary. 

• Strong familiarity with state and local governments is necessary. 

• Highly organized, detail oriented and self-motivated.

Supervisory Responsibilities:

This role will not have supervisory responsibilities.

Expected Hours of Work:

Schedule may vary. Work on evenings and weekends may be required. Dependability and punctuality are paramount.

Travel Requirements:

• Travel to work onsite is required.
• Must be willing to travel and deploy to client sites for extended periods of time.

Physical Demands:

• Mobility required on-site with clients.
• Sitting or standing for hours at a time.
• Ability to work at a computer for extended periods of time if needed.
• Ability to lift up to 30 lbs. repetitively throughout the shift and as needed.

Working Environment:

• Emergency management consultants may work in an office or home environment or be deployed to the field which may require working outdoors in adverse weather conditions.
• Work may be on-site with clients ex: EOC, hospital, debris sites or local government buildings.
• All AC Disaster Consulting (ACDC) positions are remote work site positions with the home location agreed upon at time of hire.
• If the remote work site locations change, ACDC Human Resources must be made aware, and leadership needs to approve any site changes for business registration and payroll tax purposes.

Requirements

Experience/Education Required:

• One year case management experience required.
• High school diploma or equivalent

Experience/Education Preferred:

• Associate degree or higher in social services
• Bilingual English/Spanish/Other

Additional Qualifications:

• Must be 18 years of age or older.
• Eligibility to work in the United States without employer sponsored visa is required. We are not able to employ those located outside of the US.
• Must pass company and any applicable client background check and reference check upon offer of employment.

Benefits

Temporary positions are not benefits eligible except where required by law.