Cluster Sales Manager, FIT Wholesale

Company Description

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Sales & Marketing Team as a Cluster Sales Manager, FIT Wholesale located at SLS South Beach in Miami. JOIN THE SLS FAMILY TODAY!

Job Description

Job Purpose:

Under the general guidance of the Cluster Director of Sales & Marketing, the Cluster Sales Manager – FIT & Wholesale will lead our efforts in maximizing revenue from all leisure travel segments – Wholesale, Tour Operator, DMC, Hybrid, FIT & similar business segments - through wholesale channels. The role will collaborate closely with the Sales, Marketing and Revenue teams to develop and execute strategies that enhance our share, market presence and profitability across the assigned region.

Duties & Functions:            

• Lead in the presenting and handling of all Leisure Sales and Marketing initiatives for a cluster of hotels.
• Maintain responsibility and execution for the contracting, negotiation and account management for all existing accounts.
• Prospect to successfully acquire new accounts in existing and emerging markets to maximize hotel’s exposure while meeting and exceeding established revenue goals. 
• Develop a cohesive alliance with Revenue Management and DOSM to determine best segment pricing strategy per property to drive occupancy and desired revenue/ADR.
• Develop and execute tactical leisure promotions, marketing campaigns and override agreements as needed to create brand awareness and drive new business. Adapt strategies based on market feedback.  
• Work directly with Sabre on new SynXis connections
  • o Collaborate with Revenue to determine rate codes needed.
  • o Review mapping, conduct periotic audit & review margins
• Provide continued direction, support and training to on-property management & Call Center to ensure that operations execute flawless service of FIT programs.
• Monitor segment sales performance and track production, Monthly, Quarterly & Annually vs. Budget
• Create Partner Workbooks which contains complete details of the segment.
• Coordination of distribution of Stop Sell Calendars for all hotels
• Source and coordinate participation in travel trade shows, presentations & conferences
• Monthly calls with top Accounts to review pace, market trends & marketing opportunities.
• Participation in weekly hotel commercial meetings, i.e. Commercial Strategy Review
• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

ADDITIONAL RESPONSIBILITIES

• • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• •  
• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

•  
• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential docu