Technical Account Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technical Account Manager

About your role:
As a Technical Account Manager, you will support Tier 1 clients who expect world-class service, delivered by payments professionals who understand the industry, who know how to navigate Fiserv, and who are focused on helping them run and grow their business. The Technical Account Management team’s primary objective is to facilitate an exceptional service experience for Fiserv’s largest, most visible, and most complex clients. The Technical Account Manager will own technical client service firm-wide, providing a single point of contact for all technical needs.

What you’ll do:

• Demonstrate expertise in all value chain areas.
• Be able to shape new, innovative solutions together with product, business and technology leaders.
• Have sales and solution design conversations at senior client level.
• Compile full effort estimates, coordinate all contributors and explain estimates to client.
• Manage stakeholders on multiple client engagements.
• Conduct peer reviews of Fiserv client engagements.
• Analyze industry and technology trends and contribute to Fiserv's Target Platform Strategy and Roadmap.
• Build shareholder value through responsible revenue growth and expense management for our internal and external shareholders.
• Demonstrate client focus by providing solutions and services that enable success for our internal and external clients.
• Lead and drive a collaborative approach to solutions for both internal and external stakeholders.
• Oversee all technical efforts across Fiserv for key accounts.
• Work directly with clients, vendor partners and 3rd parties.
• Navigate Fiserv technology on behalf of client which can include all Tech and Product groups across Fiserv and 3rd parties.
• Participate in various face-to-face client meetings, as needed.
• Translate between technical, operational and business processes and requirements.
• Be involved in any significant Production Support event.
• Work on moderate to complex projects and issues within functional area.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• Bachelor’s Degree at College of Engineering, Technology or Business or, 7+ yrs. of related IT experience.
• 3+ years in a role that engages regularly with clients to solve problems.
• Working knowledge of multiple Fiserv acquiring platforms (specs, integrations, gateways, APIs/SDKs, tech stack).
• Working knowledge of various Fiserv omni-channel products.
• Multiple years of successful direct client interactions and advocacy.
• Working knowledge of merchant acquiring payment processing and flows (poi/pos->settlement).

Experience that would be great to have:

• Working knowledge of Fiserv networking/connectivity architecture.
• Working knowledge of card brand regulations.
• Working knowledge of the Payment Facilitator (Payfac) business model.
• Excellent written/verbal communication skills.
• Demonstrated critical thinking.

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• ·Unparalleled professional growth with training, development, and internal m