Lead - Supplier Resilience (Operational Resilience)

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead - Supplier Resilience (Operational Resilience)

Lead Analyst responsible for the Third Party (Supplier) Resilience program within the Operational Resilience team, reporting to the Director of Operational Resilience and Business Continuity

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Mission First, People Always
As Corporate Security, we are responsible for keeping Mastercard safe and secure from cyber and physical threats, and it is our people on the frontlines who make this happen every day.
By taking care of our people, their wellbeing, and career development, we provide them the necessary tools and environment to ensure the success of our mission.
Overview
Reports to the Director Business Continuity & Operational Resilience as a member of Mastercard’s Corporate Security Enterprise Resilience Team. Primarily responsible for supporting Supplier (Third Party) Resilience across Mastercard. This ‘hands on’ execution role is expected to work independently while receiving support, processes and procedures from a global Enterprise Resilience team at Mastercard. Some travel (including international) may be required.
Role:
Partner with global Enterprise Resilience team to design and implement the Operational Resilience Supplier (Third Party) Resilience solution across Mastercard.
Embed Operational Resilience Supplier Resilience as a program within the organisation, built off the foundation of the Enterprise Resilience Disciplines (Operational Resilience, Business Continuity, Crisis Management, Technical Recovery).
Partner with global Enterprise Resilience staff to understand resilience and to guide Supplier Resilience standardisation where appropriate.
Have a high level of understanding and comprehension of global Operational Resilience Supplier Resilience regulation and guidelines.
Implement the Enterprise Resilience Supplier Resilience program structure to align with relevant certification standards (ISO, NIS2, NIST, ITIL, ITSM).
Partner with team members within the Resilience Planning (RP) function to support regulatory compliance for all jurisdictions in which this business entity operates.
Perform Critical Service (CS) Supplier Resilience identification and analysis in line with all appropriate regulatory expectations.
Assess (criticality) and clarify / confirm Impact Tolerance/ Maximum Tolerable Period of Disruption (MTPD) levels for those all Services deemed in scope.
Partner with appropriate Risk and other (Stakeholder Assurance / Regulatory Affairs) functions to ensure required attestations to regulators and other bodies are made in line with program framework and regulatory expectations.
Partner with and hold responsibility for other Supplier Resilience tasks such as Service Impact Analysis and risk assessment coordination, business continuity planning and exercises while applying detailed Quality Assurance and support for your business partners.
Ensuring Supplier Resilience capabilities of third parties are compliant with risk management mandates.
Perform as a Supplier Resilience subject matter expert to set-up this entity with the proper construct and response model including plans and exercises (some with its’ strategic partners), while supporting the Crisis Management Team during crisis
Partner with the team’s technology recovery contact to ensure system impact analysis, recovery plans and exercises are performed as designated by policy.
Train business partners on the program’s roles and responsibilities and ensure all staff within the entity are knowledgeable of our requirements.
Build key business relationships within the entity and become a trusted partner to further embed a Supplier Resilience Business Continuity culture.
Provide