Logistics Technical Lead

C.H. Robinson is seeking a Logistics Technical Lead to oversee and enhance critical operational processes for high-security shipments, including radioactives and explosives. In this role you will manage U.S. document compliance, coordinate export filings, and ensure strict adherence to national security protocols. You will drive process alignment across global regions, proactively identify automation opportunities, and implement solutions that reduce manual work. In this role you will collaborate closely with internal teams and customers to monitor, assess, and optimize logistics workflows for efficiency and compliance. You will play a key role in transitioning operations toward future-state process maps and supporting ongoing technical training.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Navisphere/Integration

• Creation/deactivation of users
• Reporting setup/maintenance/distribution
• Ability to set up C.H. Robinson internal systems, for example:
  • Nav Online and Nav Carrier
  • Small Parcel Config Tool and Exceptions
  • Navisphere Ocean (MRM, etc)
  • Complex Load Build Profiles
  • Spotbid
  • Dock & Yard manager
• Troubleshoot system, master data, EDI (Doc tracking, EDI Audit Log, etc), and API (SP Config Tool, Kibana, etc)
• Ticket submission & follow up (INC’s, eBiz, IDEA, and PRB tickets, etc)
• Testing & training documentation – participation in ‘train the trainer’ sessions for new functionality and customer implementation projects
• Ability to train internal and external users on functionality
• Active involvement in UAT testing
• Create working instructions for new features/development where required
• Ability to create test scenarios if needed to reproduce an issue
• Create documentation e.g. working instructions / manuals to distribute to internal/external users and frequently asked questions (FAQs) from Ops to distribute to users
• Change requests and involvement of requirements gathering for new enhancements
• Test new functionality after Tech team validates functionality
• Train internal/external users of new functionality and/or reporting tools
• Customer specific items where necessary/agreed

Rating/CPC Cost Quotes

• Support the Rating team with rate analysis, formatting, templates and upload

Business Intelligence Create standard templates for customer Monthly Operational Review

• Create standard reports for performance monitoring
• Train customer users on BI tool
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

• Bachelor’s degree in International Business or Logistics
• Minimum 8 years of experience in Logistics/Freight Management control tower operations including at least one – air, ocean, ground, parcel mode experience
• Fluent in English (written and verbal)

Preferred:

• Strong affinity with technology solutions and confident in customer facing environments
• Understanding of operating processes and capabilities, business process standardization and enabling technologies
• Advanced knowledge of Microsoft Suite of tools , Excel, PPT, Word, Visio, Power BI
• Flexible and effective communication skills and the ability to communicate appropriately within the organization; this includes written and verbal communications
• Additional languages a benefit
• Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
• Values a diverse and inclusive work environment

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position.  It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$70,200.00 - $111,000.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

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