Field Investigator - Vehicle Safety and Compliance Services (Compliance Officer I)

Position Summary

Conducts field audits and investigations of official state motor vehicle inspection facilities and inspectors, school pupil transportation providers and operators. Responsible for inspecting all registered school buses three times yearly during the months of Dec/Jan, Apr/May, and Aug/Sep.  Additionally, responsible for ensuring compliance with all legal requirements, prohibitions and policies enforced by the Registry of Motors Vehicles and the Department of Environmental Protection.

Duties and Responsibilities

• Conducts on-site field audits and compliance reviews for compliance of all legal requirements, prohibitions and policies enforced by the Registry of Motors Vehicles pertaining to Vehicle Safety & Compliance Services program responsibilities including official state motor vehicle inspection facilities and inspectors, and school pupil transportation providers and operators.

• Conducts inspections of all registered school buses three times yearly during the months of Dec/Jan, Apr/May, and Aug/Sep in accordance with M.G.L. c.90 s.7A.

• Investigates agency and consumer complaints regarding suspected or alleged violations of the legal requirements, prohibitions and policies enforced by the Registry of Motors Vehicles pertaining to Vehicle Safety & Compliance Services program responsibilities.

• Coordinates consumer level mediation and dispute resolution through interviews and challenge testing of vehicles that have failed inspection.  Acts as a liaison between inspection stations and pupil transportation providers and consumers.

• Conducts site assessments of inspection stations and Ignition Interlock Providers for compliance with initial application requirements.

• Assists local municipalities and law enforcement with annual taxi inspections and periodic roadside inspection sticker compliance checks.

• Coordinates and conducts training and industry outreach presentations to pupil transportation providers regarding operator licensing, vehicle equipment requirements and compliance.

• Conducts pre-registration compliance review of all school pupil transportation providers and vehicles.

• Conducts Low Emission Vehicle (LEV) Program checks for used car sales of vehicles under 7,500 miles.

• Performs periodic school pupil transport compliance checks in conjunction with local law enforcement for compliance with all governing laws and rules & regulations.

Pre‐Hire Process

Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name-based and fingerprint-based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

About MassDOT

The 4,000+ employees of Massachusetts Department of Transportation (MassDOT) take great pride in connecting the Commonwealth’s residents and communities. MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth. Information about MassDOT’s inclusive culture and career opportunities can be found at mass.gov/massdot-careers