MRI Patient Coordinator

Description

Tennessee Orthopaedic Alliance is one of the nation’s largest orthopedic networks. TOA offers comprehensive medical and surgical treatment of bone, joint and soft tissue disorders. Our treatment is compassionate, conservative and prompt, providing patients with the specialized orthopedic care they deserve.

There are numerous reasons why TOA is an employer of choice; here are a few of them:

· Stability and Growth – TOA promotes long-term employment in positions as well as growth opportunities for those who want to further their career goals.

· Impact - TOA’s team members use our careers – whether in our clinics or our business office – to make a positive difference in the community by building relationships and positively impacting patient lifestyles.

· Work Environment - The TOA team focuses on cultivating an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.

· Total Rewards - TOA offers competitive salaries based on the current East Tennessee wage market, plus a comprehensive benefit package, including Medical, Dental, Paid Time Off, Extended Illness Bank and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.

The MRI Patient Coordinator is a friendly and helpful team member that guides the patient through every step of the journey to completing an MRI at TOA. From scheduling, to check in, and assisting the MRI technologist during the scan, this steward provides an excellent patient experience from start to finish.

· Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.

· Work closely with MRI Technologists and administrative teammates to develop a cohesive, high performing team.

· Obtains MRI order from clinic and contacts patient via phone or MedChat to schedule MRI scan and follow up

· Uses fax and Order Facilitator to communicate with outside facilities in the event a patient is not scanned at a TOC MRI location

· Prep MRI department for upcoming appointments and print related documents

· Collect copayments, coinsurances, deductibles, and balances

· Create an encounter for MRI scan and print

· Provide the patient with paperwork regarding MRI safety questions and ensure pertinent information is obtained

· Ensure that all documentation is scanned, and information is entered accurately and swiftly

· Utilize Excel to balance end of day collections

· Complete reminder calls and texts to MRI patients scheduled for future scans

· Verify future scheduled patients have insurance approval prior to arrival

· Checks patient identification and physician order to ensure accuracy before proceeding with study

· Verifies patient medical history regarding surgeries, implants or Pacemakers and communicates with patient to ensure patient understands study and is as comfortable as possible

· Ensures patient is prepared for the MRI scan room by reviewing safety questions and dress code

· Preps the scan room with appropriate coil placement and patient positioning, ensuring the patient has hearing protection and call bell

Requirements

Here are some of the qualifications our successful candidates possess:

· Focused on Patient Satisfaction: Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive and memorable patient experiences; Manages difficult customer situations with poise and professionalism.

· Teamwork: Balances team and individual responsibilities; Builds morale and supports everyone's efforts to succeed.

· Problem Solving: Identifies and resolves problems independently and in a timely manner; Develops alternative solutions when appropriate.

· Productivity: Meets or exceeds organizational productivity standards; Completes work in a timely manner; Works quickly, precisely, and meticulously; Monitors own work to ensure quality.

· Technology: Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook. Demonstrated proficiency with EHR is helpful, and NextGen preferred.

· Attendance/Punctuality: Consistently arrives to work on time.

· Experience: Previous successful experience in a healthcare clinic/office environment or customer service role preferred, but not required

· Education: High School Diploma required

TOA is an equal opportunity employer. TOA conducts background checks on applicants who accept employment offers.