Inside Sales Representative - Strategic Accounts (Remote)

DESCRIPTION

To better serve our internal and external customer base, Nilfisk is seeking an Inside Sales Representative to assist our Strategic Account team with the sales development and management of “working” accounts and support of existing “buying” accounts.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Inside Sales Representative's primary goal is to support sales development and improve customer experience by creating more efficient workflows from new customer acquisition through to post-sale support. The position will support the Strategic Accounts team by developing and engaging a pre-defined list of strategic account “working” targets to increase sales revenue. They will also help to support Key Strategic Accounts with day-to-day sales administration that may include quote proposals, order troubleshooting, and/or act as a liaison to the Customer Care department. It is a virtual position, however, some time in the Brooklyn Park, MN or Morgantown, PA may be required for training and team meetings.

Primary responsibilities include but are not limited to:

Key Account Start-Ups

• Coordination of customer requirements (working with customer and sales)
• Collaboration w/ Expeditor of shipping requirements
• Collaboration w/ Install SME of install requirements.
• Communication with the customer
• Regularly scheduled startup meetings to discuss upcoming needs, potential requirements, etc., with CS Supervisors & Expeditor w/ optional invitation to Manager & Director

Account Development – Working Accounts

• Perform research and discovery on target accounts, in line with Nilfisk Sales Process
• Identify key contacts
• Determine and execute regular call cadence, in line with marketing-approved campaigns
• Record all notes and next steps in SFDC 

Account Management – Working Accounts

• Act as primary point of contact for account
• Conduct strategic business reviews with customer to explore additional revenue opportunities

• Provide quote proposals and/or complete RFPs
• Collaborate with field sellers (RMs) as necessary to support site visits, demo needs, etc.
• Record all notes and next steps in SFDC 

Customer Support

• Check inventory status for open opportunities and expected Purchase Orders
• Provide order tracking to customers

Administrative

• Generate all customer quotes
• Hand off overflow of administrative items to team members as necessary

MINIMUM REQUIREMENTS

EDUCATION:

Bachelor’s or Associates degree preferred

EXPERIENCE:

KNOWLEDGE & PERSONAL ATTRIBUTES:    

• Excellent oral and written communication skills
• Excellent organizational skills
• Strong strategic planning skills

• Team player, able to interact with all functional areas and all organizational levels
• Self-starter, highly motivated
• Open to feedback and coaching
• Must exemplify and embrace Nilfisk Behaviors including:
• Act as One Team with One Agenda
• Understand Our Customers’ business
• Act and Expect Forgiveness – don’t wait for permission
• Try, Learn & Disrupt – The perfect plan doesn’t exist
• Deliver on your Promise

COMPUTER SKILLS:

• Proficiency in Microsoft Office Outlook, Word, PowerPoint and Excel.
• Capability to quickly learn new software and systems
• Proficient in SFDC, Concur and able to run and evaluate iCube reports (or similar systems with the ability to learn quickly)

TRAVEL:

• Expected annual travel at 5%

#LI-Remote

Let’s create a cleaner future together

Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?

Benefits

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident I