Director of Operations

This is a remote position.

Embrace EdTech Group is a portfolio of vertical SaaS businesses serving education institutions across North America. Within the portfolio, Hirezon delivers purpose-built HR technology to colleges and universities through its Interview Exchange platform.

Hirezon supports recruiting, onboarding, performance management, and HR workflow automation for higher education. As AI reshapes how institutions hire and manage talent, we are entering a new phase: embedding AI into both our product and our internal operating model.

We are seeking a Director of Operations who will lead this transformation — driving operational excellence while positioning Hirezon as an AI-enabled HR technology leader in higher education.

Role Overview

The Director of Operations will be responsible for transforming Hirezon into a data-driven, AI-accelerated, high-performance SaaS organization. The leader will own P&L performance while embedding AI into product capabilities, customer experience, sales execution, service delivery, and internal productivity.

This role reports to the EdTech Portfolio Leader and has full operational accountability for the Hirezon business unit.

Core Mandate

1. Drive profitable ARR growth

2. Modernize operating systems and KPIs

3. Commercialize AI capabilities

4. Increase organizational velocity through AI adoption

5. Deliver measurable customer ROI

Key Responsibilities

1. AI-Enabled Business Transformation

• Lead the integration of AI across product, services, and internal workflows.

• Partner with Product & Engineering to accelerate AI feature delivery and monetization.

• Translate AI innovation into commercial value (packaging, pricing, positioning).

• Embed AI tools internally to improve RFP response time, implementation documentation, support resolution cycles, and sales forecasting.

• Establish AI fluency and adoption benchmarks across teams.

• Drive automation of end-to-end workflows, not just point solutions.

2. Growth & Revenue Acceleration

• Own Hirezon’s ARR growth strategy within higher education.

• Improve expansion revenue through AI-enabled modules and workflow automation.

• Strengthen enterprise deal execution and executive-level selling.

• Increase renewal predictability through structured health scoring and data-driven engagement.

• Align go-to-market strategy with measurable customer ROI outcomes.

3. P&L Ownership & Performance Discipline

• Full ownership of Hirezon’s P&L and operating plan.

• Drive EBITDA expansion through operational leverage and AI-enabled efficiency.

• Improve services margin and implementation velocity.

• Establish real-time dashboards across revenue, churn, gross margin, and productivity.

• Align headcount planning with measurable ROI and growth priorities.

4. Operational Modernization

• Build scalable systems for forecasting, renewals, QBRs, and performance tracking.

• Reduce non-billable effort and increase billable utilization in Professional Services.

• Improve time-to-value for new customers.

• Standardize support excellence through SLA visibility and automation.

• Increase organizational speed and decision-making clarity.

5. Leadership & Culture

• Build