Chief of Staff

About the role

Philo launched a significant operating reset in 2026 — new leadership structure, new meeting cadence, and a sharper focus on strategic clarity and accountability. A dedicated Chief of Staff is a core part of that reset.

This is a strategic Chief of Staff role. It exists to make Philo's most senior leaders more effective— not to absorb the operational work of the business. The right person sharpens the thinking, structures the agenda, keeps leadership aligned, and ensures that decisions made in the room actually happen. Execution of the company's work lives with the functional and program management teams. This role makes sure those teams have the right direction, the right inputs, and the right forums to do it.

The role reports to the SVP of Strategy & Operations and operates in service of the Strategy & Operations, COO, and CEO functions, with lighter-touch support for the CFO. It anchors to Strategy & Operations initially (~50% strategic and analytical agenda), supports the company operating rhythm (~35%), and provides CEO/CFO executive support including board coordination (~15%).

What this role is:
Just as importantly, this is a hands-on role. We're looking for someone with high ownership and low ego—someone who sees no task as beneath them. One day you may be framing a strategic recommendation for the executive team; the next you may be building the analysis, writing the memo, creating the deck, or coordinating the follow-through needed to get the work across the finish line. Success comes from a willingness to both think strategically and execute exceptionally.

What this role is not:
a program manager or a catch-all for unowned execution work. Sustained program delivery lives with the Programs organization, and functional work lives with functional owners. The distinction: this role solves the problems that sit between functions and above programs — alignment, decision clarity, success criteria and measurement, prioritization conflicts — and hands the execution back with a clear path forward. It unsticks; it does not inherit.

Responsibilities

Strategic Research & Analysis

• Conduct research and analysis at the direction of the SVP of Strategy & Operations to support strategic planning, competitive intelligence, growth opportunity evaluation, and packaging and pricing decisions
• Synthesize inputs from across the business — data, external research, vendor outputs — into clear, decision-ready framing for the executive leadership team.  Build and maintain awareness of the competitive landscape, market trends, and strategic context relevant to Philo's key bets
• Structure ambiguous problems, build a clear point of view, and present it concisely to senior leaders

Planning & Goal-Setting Process

• Partner with the executive leadership team to coordinate annual planning, quarterly prioritization, and the development of company goals and strategic initiatives
• Help develop implementation plans, milestones, and success metrics for new initiatives — ensuring strategic decisions translate into clear plans with owners
• Support the design and ongoing improvement of planning processes, goal-setting frameworks, and accountability mechanisms
• Ensure the right people are in the room at the right points in the planning cycle, and that outputs are clearly documented and communicated
• Drive cross-functional alignment by ensuring every strategic initiative has clear objectives, success criteria, accountable owners, defined decision rights, and an agreed execution plan, resolving ambiguity where ownership or accountability is unclear.

Operating Rhythm & Leadership Alignment

• Support SVP of Strat and Ops with owning the weekly business performance meeting agenda: collect inputs, ensure anomalies are pre-researched and flagged before the meeting, coordinate pre-reads, and keep the meeting focused on diagnosis and action — not status recaps.  Develop and maintain a consistent cadence of KPI analyses that explain performance trends, uncover root causes, and highlight opportunities for action.
• Support the COO in running the senior leadership team: prep agendas, distribute pre-reads, and track decisions and commitments through the operating infrastructure
• Coordinate leadership async updates after key decision-making meetings — ensuring decisions, priorities, and next steps are clearly communicated to the right people
• Own the leadership operating calendar — right meetings at the right cadence, right people in the room, preparation requirements communicated in advance
• Maintain Philo's core operating infrastructure: decision logs, comm