Field Service Manager

About Us:

At BW Integrated Systems, we are at the forefront of the industry when it comes to designing and manufacturing cutting-edge solutions for end-of-line packaging equipment, labeling and converting, packaging automation, and systems integration. With a global presence encompassing nine manufacturing facilities and a team of over 800 experts, we are proud to be a trusted partner for our customers around the world, with installations spanning more than 50 countries. Our extensive range of products and service network offers innovative technology and unparalleled technical support for manufacturing companies operating in various global market segments. From food and beverage to pharmaceuticals, household goods, automotive, and more, we cater to diverse industries such as container manufacturing, wine and spirits, consumer product packaging, converting, paper, and beyond. With decades of experience, our packaging professionals excel in providing efficient solutions in areas such as robotic applications, packaging line design, integrated systems, palletizers and depalletizers, automated can-end and product-handling equipment, cartoning, case and tray packing and forming, as well as a wide range of labeling solutions including pressure sensitive, roll-fed, and shrink-sleeve options. Additionally, we specialize in converting and finishing solutions, advanced conveyance technology and controls, unwrappers, and destrappers.

 

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

 

Job Description:

BW Integrated Systems is seeking an experienced Field Service Manager to lead and develop our Field Service Team specializing in Labeling product lines across the United States. This position requires strong leadership abilities, project management skills, a technical background in electro-mechanical systems or PLC programming, and the ability to travel 20-30%. Reporting to the Field Service Director, you will ensure the delivery of exceptional service, foster team development, and drive operational excellence.

Key Responsibilities

• Leadership & Development: Recruit, mentor, and manage a results-driven field service team while fostering a culture of accountability, collaboration, and high performance.
• Operational Excellence: Develop and implement service policies, processes, and procedures to meet organizational objectives and ensure timely, efficient service delivery.
• Customer Relationship Management: Build strong customer relationships and assist operations with warranty resolutions to ensure satisfaction and prompt issue resolution.
• Performance Metrics & Quality Improvement: Define and track key performance indicators (KPIs), achieve service level agreements (SLAs), and implement continuous improvement initiatives to enhance service quality.
• Technical Expertise & Collaboration: Provide technical guidance to the team, leveraging your expertise in electro-mechanical systems or PLC programming, and collaborate with internal teams to innovate and improve service offerings.
• Training & Development: Identify training needs, organize programs to strengthen technical skills, and implement motivational initiatives to engage and inspire the team.

Minimum Qualifications

• Education & Experience:
  • Bachelor’s degree in a related field with 3+ years of leadership experience, OR a two-year post-high school diploma/certificate with 7+ years of relevant experience.
  • Proven experience managing a Field Service Team or technical professionals.
  • Technical expertise in electro-mechanical systems or PLC programming is required.
• Technical Skills:
  • Strong knowledge of mechanical, pneumatic, and control systems.
  • Advanced problem-solving abilities to guide team members through technical challenges.
• Additional Requirements:
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
  • Valid driver’s license and ability to travel 20-30% domestically, with occasional international travel.
  • Ability to obtain a passport.

Why Join Us?

• Lead a talented team of field service professionals driving customer success.
• Work with cutting-edge products and innovative tech