Director, Pfizer Patient Services I&I

ROLE SUMMARY

The Director, Pfizer Patient Services I&I is accountable for supporting and leading patient access and support for the I&I/Pfizer Dermatology portfolio (Cibinqo, Litfulo), and additional potential launches within I&I.

This position will ensure the efficient operation of select Pfizer Dermatology product access services and patient support programs (i.e., Hubs, Copay, and other appropriate offerings) and the efficient design, build, and operation of potential future assets in the I&I space. This role will also own the development of strategies, execution of access/service tactics, vendor management, innovation, and coordination with appropriate stakeholders to align to brand strategy – all with the focus on optimizing access to Dermatology/I&I therapies and the ownership of the appropriate patient experience from prescription through fulfillment. This position will partner closely with the brand teams (HCP, Patient, and Access Integration), field reimbursement teams, legal, external vendors, PAP, and U.S. Market Access (USMA) and Pfizer Patient Services colleagues who support the I&I business. This position is accountable and essential to ensuring all PFE engagements and programs are undertaken in a compliant manner, adhering to Pfizer policies and procedures.  This individual must embrace Pfizer’s Blueprint and core principles of Trust is Everything, Science will Win, Disruption Calls for Innovation, Time is Life, and Execution Makes the Difference.

In addition, the Director will be assigned to lead and/or assist in the development and execution of ad-hoc and I&I/PFE projects, programs, and Hub offerings (eg, Pfizer enCompass) outside of their day-to-day responsibilities as needed.

ROLE RESPONSIBILITIES

Responsibilities will include, but are not limited to, the following:

Lead and/or support specific initiatives in the development, implementation, and maintenance of Patient Access/Hub services, including:

• Serve as the subject matter expert to lead the development, innovation, execution, and evolution of the PDPA Hub and patient support program strategies
• Lead and support the development of the access strategic and tactical plans for the Dermatology and other I&I brands, including Cibinqo, Litfulo
• Lead the execution and maintenance of patient access services
• Lead and manage the Hub/reimbursement services and vendor engagement
• Lead RFP selection process (if required)
• Direct and lead patient service enhancements and initiatives
• Own budget development and management: Recommend funding/budget requirements and manage dedicated brand dollars to access and patient support initiatives
• Negotiate and execute contracts with key third-party vendors to ensure we achieve cost effectiveness
• Lead coordination with Pfizer Digital and monitoring of Polaris data feed accuracy and availability
• Continually innovate by identifying, developing, and executing patient support services that help appropriate patients access and stay on their prescribed therapy
• Coordinate with Pfizer Patient Services, Channel Management (CM), and USMA colleagues on initiatives with the SPP distribution network, specialty payers, and cross-enterprise synergies
• Appropriately liaise with brand teams, field sales organization, and other cross-functional colleagues as required
• Integrate and manage new approaches and technology to increase efficacy and patient engagement
• Leverage data and analytics to identify opportunities to improve all stages of the post Rx patient journey

Ensure compliance with Pfizer’s SOPs and  BRD’s (Business Rules Document) and service quality of the Hub, including:

• Responsible for ensuring compliance with PFE policy
• Accountable for key operations metrics and conducting reviews with vendors.  Provide leadership to improve operations and leverage organization synergies.
• Hub services quality assurance monitoring and remediation
• Partner with appropriate stakeholders to monitor Hub vendor key performance indicators, physician office satisfaction, and field force satisfaction

Development/co-development of key tactical elements

• Development of patient access services content, collateral, printing, distribution, and field communications
• Lead the review and approval of appropriate materials through the Review Committee (RC) process.

Lead appropriate data integration and reporting initiatives, including:

• Ability to develop and integrate market insights and analytics into access/services strategies and tactics
• Lead ad hoc research projects to derive insights
• Identify key Hub performance indicators