Credentialing & Contracting Analyst

Kandu, Inc. is  pioneering an integrated approach to stroke recovery by combining FDA-cleared brain-computer interface technology with personalized telehealth services. Our IpsiHand® device is durable medical equipment that enables chronic stroke survivors to regain upper extremity function with daily home use. Combining this advanced technology with the support of expert clinicians offers a comprehensive path to recovery–helping survivors improve mobility, independence, and quality of life.

The Credentialing & Contracting Analyst supports Kandu, Inc.'s revenue cycle operations across two distinct business lines: Neurolutions (medical device / neurorehabilitation) and Kandu Medical Services (clinical practice). This role is responsible for managing the full lifecycle of provider credentialing and payer contracting, ensuring that all providers are enrolled, credentialed, and operating under executed agreements that maximize reimbursement and reduce claim denials. The Analyst functions as a subject matter expert and cross-functional liaison between clinical operations, Market Access, Revenue Cycle and payer relations.

What You’ll Do

Provider Credentialing

• Manage end-to-end provider credentialing and re-credentialing for all clinical staff across Neurolutions and Kandu Medical Services, including physicians, therapists, and allied health professionals.
• Maintain accurate and complete credentialing files, ensuring compliance with NCQA, URAC, and payer-specific standards.
• Oversee provider enrollment in government and commercial payer networks including Medicare (PECOS/NPPES), various state Medicaid programs , and all contracted health plans.
• Coordinate primary source verification (PSV) for licenses, DEA, board certifications, malpractice history, and other required credentials.
• Monitor credential expiration dates and proactively initiate renewals to prevent gaps in coverage or billing eligibility.
• Proactively maintain and update provider profiles in CAQH ProView and any applicable credentialing software.
• Respond to payer audit requests and provide documentation to support credentialing reviews.

Payer Contracting

• Support the development and execution of payer contracting strategy across both Neurolutions and Kandu Medical Services service lines.
• Draft, review, and track provider participation agreements, fee schedule amendments, and contract renewals with commercial payers, Medicare Advantage plans, and Medicaid managed care organizations.
• Analyze payer fee schedules and reimbursement rates; identify gaps or underpayment opportunities and escalate findings to RCM leadership.
• Maintain a centralized contract repository, including effective dates, termination clauses, reimbursement terms, and credentialing requirements by plan.
• Coordinate with billing and AR teams to ensure contracted rates are loaded accurately into practice management systems and claims are adjudicated accordingly.
• Serve as the primary point of contact for payer relations inquiries related to contracting and credentialing status.
• Track payer market access landscape in Greater Los Angeles and South New Jersey markets and provide updates to RCM leadership on contracting opportunities.

Operations & Compliance

• Maintain compliance with state-specific regulations governing credentialing and provider enrollment.
• Support HIPAA compliance efforts as they relate to provider data management and payer communication.
• Track and report on credentialing and contracting KPIs including time-to-credential, enrollment lag, contract coverage gaps, and payer approval rates.
• Contribute to the development and documentation of credentialing and contracting standard operating procedures (SOPs).
• Collaborate with MARS operational teams and clinical leadership to align credentialing timelines with patient care delivery and revenue capture goals.

What You’ll Bring

• 3-5 years of experience in provider credentialing and/or payer contracting in a healthcare organization, physician group, or