Seasonal Guest Experience Associate

Description

The Seasonal Guest Experience Associate operates in various locations at Atlanta Botanical Gardens to include greeting guests, answering questions, directing guests, and model trains, and scanning tickets.  This position is seasonal part-time from November to January. Nights, weekends, and holidays are required. Pay is $15.00 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests with a smile and a verbal welcome using an enthusiastic and pleasant manner
• Provide guests with information about garden memberships, ticket prices , schedules, and garden special events
• Provide guests with directions to food and merchandise venues, offices, and special events
• Communicate correct product information to guests regarding coupons, special offers, and upcoming events
• Scan tickets of guests upon entry and ensure proper ticket usage.
• Maintain the functionality of the Model Trains.
• Interact with guests while maintaining a festive atmosphere
• Maintain clean working environment, alert MOD of lighting outages
• Assist in other areas of the department such as trains or any location throughout the garden.
• Additional duties may be assigned.  Management retains the discretion to change or add to the duties of this position at any time.

Requirements

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is required to sit and stand for long periods of time and walk.  The employee is frequently required to talk and hear. The employee must occasionally lift and/or move, carry, push, or pull at least 50 lbs.  

Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years of age or older
• Must understand, read, write, and speak the English language
• Must be able to maintain a good working relationship with coworkers
• Must be able to work days, nights, weekends, and holidays
• Must have excellent communication skills and sense of appropriateness to converse with employees and guests
• Must be able to understand a computer’s basic functions and operate it
• Must be able to take direction from others in a fast paced environment
• Must be able to work independently and as part of a team

Required Experience

• High school diploma or equivalent education preferred
• Minimum of 6 months experience in hospitality or customer service  industry preferred

The above job duties and responsibilities describe the general nature and level of work for employees in this position, but this is not intended as an exclusive or all-inclusive inventory of all duties required of employees in this job.

It is the policy of the Atlanta Botanical Garden to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations will be made for qualified individuals with disabilities.