Technical Project Manager - SaaS (Remote - US, Central/Eastern)

Who We Are
At Firstup, our mission is to improve the employee experience at every moment that matters, large and small. As the communication pipeline for the world's workforce, we now serve 40 of the Fortune 100 companies, reaching and connecting more than 17 million employees daily.
Our employees are experts in the employee experience, workforce communications and technology. Joining Firstup means joining a movement to make work better for every worker. As the world’s first intelligent communication platform, Firstup meaningfully engages employees at every moment from hire to retire, and delivers engagement insights to help companies support, promote and retain their talent. Our movement has taken root and is evident in our world-class customer base. Now we need your help. Ready to make a difference in the world?
Our Values
Every employee is an owner with responsibility and credit for our progress.Leadership is in our build and we see change as a catalyst for improvement.We win as a team, committed to help our coworkers and customers thrive.

Overview
As Technical Project Manager you will oversee multiple concurrent projects, manage client communications, allocate resources, ensure platform setup and strategy mastery, and mitigate risks. This role will require balancing competing priorities, maintaining thorough documentation, and driving continuous improvement based on customer feedback and data.

Reponsibilities

• Project Management: Define project scope, plan timelines, and coordinate resources. Manage multiple (10-20) in-flight projects simultaneously while independently balancing competing priorities.
• Client Communication: Act as the main contact, manage expectations, and address concerns.
• Resource Allocation: Assign tasks to product, technical, and business consultants.
• Platform Setup and Mastery: Ensure the platform is technically  configured according to the required capabilities and the customer is knowledgeable and has passed Mastery guidelines.
• Strategy Mastery: Ensure the customer has set up the platform with the proper strategy in place.
• Risk Management: Identify and mitigate potential risks to project success. Demonstrate a proactive approach to escalation (early and often). 
• Documentation and Reporting: Maintain project documentation and provide regular updates.
• Continuous Improvement: Gather feedback and implement enhancements. Leverage customer data, feedback, and expertise to drive constant improvement of our internal processes and workflows. 

Requirements

• Bachelor’s Degree in Business Administration or related field of study, or commensurate professional experience. 
• Five or more years of experience managing SaaS implementations or providing other customer-facing project management support.
• Strong technical background working for SaaS platform companies, including SSO configuration, user provisioning and de-provisioning, platform and network security, service-oriented architecture, and associated web technologies.
• Strong project management, communication, customer leadership, and software delivery skills including the ability to proactively manage customer expectations, project plans, scope creep, budgets, multiple team resources, issues, and internal/external statuses.
• Ability to successfully manage multiple projects across customers while contributing to internal initiatives.
• Highly enthusiastic, proactive, positive-minded, customer-focused, and service-oriented.

Why Firstup? Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome. If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit. We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally. Firstup is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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