Systems Administrator (Personal/Mobile IT Devices)

Overview

Location: Springfield, VA

Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Certification Required: DoD 8140 - CompTIA Security+ certification

 

At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space. 

 

Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business?  Do you have a desire to change how people work?  Are you interested in helping to protect our nation’s cyber interests? Join our growing team supporting the NGA customer missions as a Systems Administrator (Personal/Mobile IT Devices).

Responsibilities

What you get to do every day:

• As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing NCE with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

• Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.

• Provide Tier 1/Tier 2 support of the operations and sustainment of all NCE mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned

  • Operations & Sustainment
  • Asset Management & Inventory
  • Issuance & Return-to-inventory
  • Recapitalization efforts & activities
  • Vendor interaction & interfacing

• Mobile/Personal IT Devices includes but not limited to:

  • Laptops
  • Tablets
  • iPads
  • Mobile Thin Clients
  • Smartphones
  • Flip Phones
  • Mobile Hot Spots
  • Secure Wireless
  • RSA Tokens
• Operations and Sustainment:
  • Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.
  • Assist with all functions within the PITD store in compliance with policies and procedures.
  • Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
  • Processing hardware requests and completing administrative work for asset accountability.
  • Configuring smartphones with unclassified email and other mission essential applications.

• Software and Hardware Support:
  • Image laptops and install specialized software as requested, adhering to standardized configurations.
  • Provision RSA tokens to new NCE employees and contractors, ensuring secure access to systems.
  • Provide technical support to users, resolving hardware and software issues efficiently and effectively.
• Mobile Device Management (MDM):
  • • Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
    • Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
    • Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.
• Asset Management and Accountability:
  • Process hardware requests, ensuring timely fulfillment and accurate documentation.
  • Maintain meticulous inventory control, tracking IT assets throughout their lifecycle.
  • Perform administrative tasks related to