Job Posting Title

Workflow and Service Management Technical Analyst

Agency

807 HEALTH CARE AUTHORITY

Supervisory Organization

System Integration and Support Services

Job Posting End Date (Continuous if Blank)

September 29, 2025

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

$68,049.00/annual

Job Description

Agency/Division Information

The Oklahoma Health Care Authority (OHCA) works to ensure Oklahomans have access to better health and better care. The agency’s core values include passion for purpose, trust and transparency, empowerment and accountability, best in class and outcome-driven, and servant leadership. As part of the interview process, candidates may be required to attend an in-person interview at our Oklahoma City office.

Position Purpose

The Workflow/Service Management Technical Analyst is responsible for leading the development, implementation, and support of business solutions within the Oklahoma Health Care Authority (OHCA). This role focuses on analyzing existing business processes and identifying opportunities for automation or improvement and designing/implementing workflows that align with OHCA’s operational goals using ServiceNow and other digital platforms. The Analyst supports ServiceNow applications post implementation by providing end user support and documenting all processes.

Principle Activities May Include:

• Collaborate with stakeholders to map out end-to-end service delivery processes.

• Maintain audit trails and documentation for all system changes and service activities.

• Support the standardized process for evaluating, recommending, and procuring business solutions.

• Ensure workflows and service management practices comply with agency policies, and internal governance standards.

• Support business solution implementation and operational support.

• Configure and maintain ServiceNow to support ticketing, request fulfillment, and incident tracking.

• Develop and maintain documentation of support operations.

• Conduct functional testing of new workflows, service catalog items, and system updates.

• Other duties as assigned.

Knowledge, Skills, Abilities and Competencies

The Workflow/Service Management Technical Analyst role requires knowledge of agency policies, support business solutions, and ensure compliance with state standards. It demands leadership abilities to collaborate with teams and collaborate across divisions, coupled with strategic thinking to align technology solutions with organizational goals. Relevant business and technical experience with ServiceNow. The Korn Ferry competencies that best fit this position include Tech Savvy for navigating and optimizing technology solutions and Manages Complexity to evaluate and address the intricate needs of the agency’s information management systems.

**To be considered for this position your application must include a resume/CV with complete work and education history.**

Education and/or Experience:

• Bachelor’s degree in Information Systems, Computer Science, Business Administration or a closely related field and 3 years of professional experience OR
• An equivalent combination of education and experience, substituting one year of professional experience for each year of the required education.

Preference may be given to candidates with:

• Certifications or experience in any of the following areas: ServiceNow Certified System Administrator (CSA) or Microsoft Certified: Power Platform Fundamentals, Certified Workflow Management Expert, ITIL Foundation Certification, ServiceNow Micro-Certifications and.
• Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Microsoft 365 Certified: Enterprise Administrator Expert

Physical Demands:

• Must be able to remain sitting for prolonged periods at a desk and working on a computer.
• Must be able to move or lift up to 15 pounds at various times.

Work Environment

The office work environment includes regular