Client Account Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

Job Description

Are you someone who thrives on building strong client relationships and driving strategic growth? Do you enjoy turning data into actionable insights and being the go-to problem solver when challenges arise?

As a Client Account Manager at Elavon, you’ll be the strategic face of our business, managing a portfolio of small to medium accounts, consulting with clients to improve performance, and ensuring satisfaction at every touchpoint. If you're ready to lead with impact and help clients succeed, this role could be your next big move.

The Client Account Manager is the strategic face of Elavon to the client, representing multiple Elavon business channels.

What You'll Do

• Overall management of a book of small to medium business accounts, including maintenance, growth, increased profitability, strategic direction, overall client satisfaction, and contract renewals

• Consult with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance

• Act as the escalation point for both internal and external client issues

Basic Qualifications

• Associate's degree, or equivalent work experience

• Two or more years of client management experience in the financial industry

Preferred Skills and Experience

• Strong contract negotiation, account management and project management skills

• Strong problem-solving and negotiation skills

• Ability to manage multiple tasks/projects and deadlines simultaneously

• Ability to identify and resolve exceptions and to interpret data

• Proven customer service/relations skills

• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

• Strong presentation, interpersonal, verbal and written communication skills

• Some knowledge of Elavon products and systems helpful

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and