Sales Operations Specialist

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 1 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.
Wonolo is looking for a Sales Operations Specialist who wants to drive holistic, cohesive, and scalable processes throughout the customer lifecycle that will optimize quality customer acquisition, accelerate growth, and facilitate proactive retention. In this role, you will be influential in building and improving all aspects of our customer journey and work cross-functionally with Sales, Account Management, Marketing, Business Systems & Tools, Support, Finance, Legal, and Product.
Reporting to our Senior Manager of Sales Operations, you’ll be joining our Revenue Strategy & Operations team, which is a cross-functional team of program managers, system experts, & data analysts partnering with every team across Wonolo. We pride ourselves on impacting key business metrics, effective collaboration, and the development of innovative solutions. If you are an analytical, execution-focused operations expert who obsesses over business challenges, process inefficiencies, and the customer experience, we would love to hear from you!
We welcome qualified candidates located anywhere in the United States and Canada #LI-Remote.

What you'll do:

• Become a trusted strategic partner to all customer-facing teams and advocate for all customer-facing teams (Account Management, Marketing, Sales, and Sales Development)
• Proactively identify areas of process improvement throughout the entire customer lifecycle
• Implement cohesive processes with clear rules of engagement that enables cross-functional teamwork
• Ensure our tech-stack is fully optimized and provides support to all teams utilizing our sales tools
• Build and monitor data within Salesforce.com to ensure compliance and adoption of sales processes 
• Improve reporting efficiency and accuracy through automation and optimization of reporting processes and data sources
• Support commissions design, quota setting, forecasting, and rep performance
• Provide day to day operational support and internal customer service for sales team acting as a subject matter expert for Wonolo's sales systems

Who you are:

• 2+ years of experience in sales/revenue operations
• Holistic Thinker. Experience supporting initiatives across several cross-functional teams
• Data-focused. Experience with structured and unstructured data to look beyond the numbers and tell a story with data
• Operationally Oriented. You are obsessed with driving process efficiency, improving business metrics, and building for scale
• Systems Savvy. Experience with SFDC (required) and several integrated tools
• Problem Solver. Experience understanding business problems and working cross-functionally to project manage solutions 
• Action-Oriented. Pivots quickly and is comfortable with making decisions in ambiguity, and has a consistent bias for action while understanding the potential impact across the business. 
• Passionate. Excited to join Wonolo’s mission to create work that is flexible and fulfilling for everyone.

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Nice to haves:

• Advanced with Microsoft Excel/Google Sheets
• Salesforce.com Certified
• Proficient with SQL

Pay Range:

• The expected pay range for this position is $70,500-88,0000 per year. Please note that individual total compensation for this position will be determined at the Company's sole discretion and may vary based on several factors, including but not limited to, location, skill level, and years and depth of relevant experience. Additionally, this role is currently eligible to participate in Wonolo’s equity plan as well as a range of health and wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Benefits and Perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Meaningful equity and company bonus
• We pay 100% of the medical/dental/vision insurance premiums for you
• Generous parental leave plan
• Cell p