Specialist, Benefits and Communications Support (Hybrid - NJ)

Job Description

Overview:

As part of the Compensation & Benefits Operations team, you play a key role in the exceptional delivery of our Company's Total Rewards program to employees, retirees and their families.

The Benefits and Communications Support Specialist is responsible for providing support and advocacy to current and former employees and their families and consulting around our Company's U.S. Active and Retiree Medical Plans and other Health & Welfare plans with a variety of stakeholders. This role requires strong organizational and communication skills, empathy, ability to work independently while managing multiple priorities and attention to detail. This role will also support the various processes in our benefit programs, including our Company's Annual Enrollment, Retiree Health Exchange and the Medicare Open Enrollment, compliance, call center excellence and benefit communications.

Responsibilities:

Employee/Retiree Support:

• Support transitioning employees at all levels in their understanding of key compensation and benefits programs at critical moments in their career lifecycle (i.e. retirement, separation)

• Review, research and respond to employee and retiree issues to ensure a seamless participant experience

• Participate in the resolution of issues that escalate through the HR Support Center, Benefits Support Center or from other stakeholders, and further partner with benefit suppliers/carriers to timely resolve escalations, review call center resources and conduct monthly call calibrations to ensure continuous improvement in the member experience.

• Process emergency benefit enrollments with health plans as needed

• Complete required forms for employees (Medicare, benefit verifications, etc.)

Benefit Plan Support:

• Play a pivotal role in our Company's Annual Enrollment process end to end including project oversight, vendor integrations, system testing and communications.

• Support special projects as needed (i.e. M&A, union benefits support, plan audits, and benefits education/outreach)

• Review and edit benefit communications including mandatory compliance documents such as SPDs, SARs, SBCs, update vendor websites/portals as needed. review ongoing benefits literature from suppliers, test vendor apps, links, etc.

• Partner with other team members in COEs, Payroll, Legal, Labor Relations, and the HRBP community regarding various HR inquiries.

• Review trends of escalations and work with internal our Company HR Support Center to improve efficiency, timely support to employees

• Maintain member escalation logs with suppliers and conduct ongoing status calls to ensure continuous improvement in the member experience.

Qualifications:

• Strong working knowledge of U.S. benefits programs (medical, dental, life insurance, retiree medical), ERISA, ACA, Medicare an other U.S. benefit regulations.

• Organized, effective communicator with the ability to respond to time sensitive, complex situations and maintain confidentiality.

• Strong written communication skills-ability to develop, edit and review benefit communications, vendor websites/portals, review and distribute compliance documentation.

• Strong judgment, analytical, and problem-solving skills, proven ability to work independently, critical thinking.

• Ability to work with all levels of management and external suppliers

• Working knowledge of HRIS platforms and other tools (including Workday, Fidelity NetBenefits Plan Sponsor tools, Excel, apps.)

Education & Experience:

• Minimum of a Bachelor's degree, or current in pursuit of degree completion, or equivalent relevant work experience.

•  Minimum of 3 years' experience in benefits administration and support or related experience (with Master's degree, minimum experience is 1 year.)

MSJR

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Emp