Associate Integration Technician

Who is Trace3?

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.  

Ready to discover the possibilities that live in technology?

 

Come Join Us!

Street-Smart - Thriving in Dynamic Times

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice - The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork - Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

 

JOB SUMMARY:

As an Associate Integration Technician, you will play a key role in the integration of sales orders to meet customer requirements. Daily duties include managing technical sales order build-outs. These orders would encompass servers, storage, networking, and rack build-outs to meet customer outcomes and ship dates.   You will be responsible for daily attendance to imaging service requirements and functions for Trace3 Imaging Services.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Configure servers, storage subsystems, networking devices, and workstations.
• Integrate hardware and configure software applications to customer requirements.
• Perform racking, stack, cabling, and documentation of rack build-outs
• Manage customer sales orders to meet the required ship date
• Update firmware, bios, and configurations to meet customer requirements.
• Install operating systems and hypervisors
• Perform imaging and asset tagging of customer assets
• Provide pre-sales and post-sales technical support
• Communicate with sales teams on any impact on order status
• Assist with customer questions regarding systems
• Conduct technical research (online, telephone or documentation)
• Troubleshoot system configuration conflicts

REQUIRED SKILLS AND EXPERIENCE:

• Minimum Associate degree (A. A.) or equivalent from a two-year College or technical school; or at least 3 years of related experience and/or training; or equivalent combination of education and experience.
• Ideal candidates will receive an offer for this position following a successful Integration Center Internship with Trace3
• Must have experience working in a Windows environment as well as Linux.  Demonstrated competency in conducting technical research (online and manuals) to support troubleshooting is required.  Demonstrated ability to provide technical support to sales staff and customers is required.
• Not required (A+ is a plus)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Understanding of machine language (hexadecimal, binary, etc.).
• Must be professional both in appearance and demeanor. Excellent communication skil