Senior Manager, Pre-Sales Support, Customer Intelligence

Senior Manager, Pre-Sales Support, Customer Intelligence – Hybrid, Cary, North Carolina or US Remote 

  

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.  

  

If you’re looking for a dynamic, fulfilling career with flexibility and world-class employee experience, you’ll find it here. We’re recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. 

 

About the job    

The Customer Intelligence team is looking for a Head of Pre-Sales Support, Customer Intelligence – North America. You will be responsible for leading a team of Pre-Sales resources in North America with influence on the broader Americas region. This role will be responsible for helping drive Acquisition of new logos and supporting growth within existing accounts.  

 

We are looking for a strong leader – one who can inspire your team, build relationships, and make an impact that resonates with customers, partners, and industry leaders.  

 

As a Senior Manager, Pre-Sales Support, Customer Intelligence you will:    

• Hire, develop and retain pre-sales professionals with the necessary skills to drive our business forward.

• Directly manage day-to-day activities of pre-sales staff and sales support activities including but not limited to supporting pre-sales teams with customer meetings, internal strategic planning sessions and ensuring pre-sales activities align to division goals and objectives

• Responsible for consistent team-wide delivery of Customer Intelligence solution- messages to customers in sales engagements.

• Provides overall leadership on initiatives and projects; coordinates with other business units & geographies to share best practices and approaches.

• Ensure adherence to sales plans and strategies.

• Assist and identifies key accounts, emerging technologies and initiative areas to determine strategies that maximize revenue.

• Support and reinforces best practices, with heavy emphasis on sales methodologies and consistency across the team.

• Work with sales management to fully qualify and manage the delivery of pre-sales Proof of Concept/Value engagements.

• Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do. 

Required qualifications  

• Bachelor's degree, preferably in Business, Marketing, Computer Science, or quantitative field.

• Minimum 12 years experience in technical sales, marketing or support along with a deep understanding of the MarTech landscape, its industries, and business culture.

• Proven experience in a senior leadership role, within the technology or software industry.  

• Demonstrated leadership skills with experience managing and motivating diverse sales teams.  

• Exceptional communication and presentation skills. 

• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.  

Additional competencies, knowledge and skills   

• Customer Focus – Ensuring that the internal or external customer’s perspective is a driving force behind strategies priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers’ and own organization’s needs; promoting and operationalizing customer service as a value. 

• Decision Making – Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probably consequences 

• Guiding Team Success – Using appropriate methods and a flexible interpersonal style to build, motivate, and guide a cohesive team to complete team goals. 

• Ability to travel up to 50% of the time

• Proven ability leading and motivating a regional team, develop creative solutions to complex problems.

• Excellent interpersonal, oral and written communication, organizational, leadership, and decision-making skills. 

World-class benefits    

Highlights include...  

• Comprehensive medical, prescription, den