Product Designer - Principal Associate

Product Designer - Principal Associate

The Servicing and Support Experiences (SSX) design team is currently seeking a Product Designer to join our team. We enable the people and tools that support customers in their lowest moments and turn them into their highest moments. We design for both associate-guided and digital interactions to bring clarity, simplicity, and convenience to customers wherever they are in their journey, and resolve their needs across any channel. This Product Designer will play a prominent role in developing experience concepts that realize a human-centric vision for the retail bank of the future. You will collaborate with others to design experiences for customers and internal users across channels and platforms in multiple foundational domains (e.g., Money Movement, Customer Management, Account Servicing) from initial pilot to full operational scale.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. We are passionate about human centered design methods, advocating for user needs, and delivering world-class products that redefine our customers’ day-to-day financial activities and amplify our associates’ ability to support them. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

What You’ll Do: 

You’ll be asked to handle a variety of responsibilities, including: 

Collaboration & Connection

• Collaborating with technology, product, and business teams to uncover customer and business needs - then translating them into intuitive and engaging digital experiences

• Advocating for the customer through human centered design methods, including: discovery, research, whiteboarding sessions, and user testing

• Supporting design-led workshops to engage and build alignment across different partners and teams

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Connecting with design community peers by learning, sharing, and teaching

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset - this is as important to the work as the results

• Participating in hiring by reviewing resumes, conducting interviews and attending consensus

Discovery & Delivery

• Supporting early product definition by working with partners to participate in discovery sessions that uncover customer pain points and opportunities

• Demonstrating proficiency with design tools to deliver concepts and enable successful collaboration across teams

• Participating in end-to-end product design by:

  • Working with researchers and other designers to understand customer needs and define opportunities  through usability and empathy studies

  • Collaborating closely with fellow user experience designers, researchers, product managers, and engineers to define, challenge and solve complex problems to enhance interactivity and delight users

  • Creating user flows, storyboards, interaction models, and narrative demos resulting in low to high fidelity prototypes

  • Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines for designing for different devices and platforms

  • Supporting effective storytelling and presentation of visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

  • Problem solving systemically for extensibility and re-use

  • Confidently communicating your decision-making and the ideas of the team to a broad audience of internal stakeholders, including presenting your creative work to company leadership

  • Leading multiple high-stakes projects and deadlines efficiently and effectively within a fast-paced product environment

Basic Qualifications

• At least 4 years of experience in UI/UX design, product design or interaction design

• At least 4 years