Associate Desktop Engineer - Windows OS (Open to Remote)

Company Description

At Fannie Mae, futures are made. The inspiring work we do makes an affordable home a reality and a difference in the lives of Americans. Every day offers compelling opportunities to modernize the nations housing finance system while being part of an inclusive team using new, emerging technologies. Here, you will help lead our industry forward, enhance your technical expertise, and make your career.

Job Description

THE IMPACT YOU WILL MAKE
The Associate Desktop Engineer - Windows OS role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Develop moderately complex solutions for application design and IT infrastructure components.
• Understand the end-to-end performance of IT platforms.
• Draft and maintain policies, guidelines, and standard operating procedures.
• Independently monitor advanced performance and capacity metrics for technology solutions.

Qualifications

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• Bachelor's Degree or equivalent experience

Desired Experiences

• Experience determining causes of Windows operating system errors and taking corrective action
• Monitoring and managing operating systems (OS), and staying current on patches, upgrades, and other elements of the OS
• Deploying desktop cloud infrastructure
• Applying & setting up GPOs
• Familiar with Active Directory functionality
• Hands-on knowledge of MS Azure highly preferred
• Basic knowledge of network troubleshooting
• Recommending tools to be used for cloud environments, physical devices, and implementing tools that have been approved
• Experience with SCCM, Intune, Jamf, or other leading device and deployment management experience
• Writing and maintaining documentation of relevant operating procedures and processes
• Experience working with people with different functional expertise respectfully and cooperatively toward a common goal
• Skilled in establishing and maintaining consistency of a product's performance
• Familiarity with the Microsoft office toolset (Teams, Excel, etc.)
• Experience using JIRA
• Knowledge of end user computing security tools such as McAfee, Carbon Black, Illumio, etc.

Additional Information

In response to COVID-19, Fannie Mae has adapted our workplace and hiring processes to better safeguard our employees, candidates, and new hires. We understand that this is an unprecedented situation and Fannie Mae is committed to creating protocols for these processes that are agile and conform with federal, state, and local health administration guidance. While the company's operating status for on-site work is currently voluntary, the majority of Fannie Mae's workforce is remote until further notice. We continue to conduct all interviews and onboarding virtually. In addition, all employees who wish to come on site must be fully vaccinated against COVID-19 and enter their vaccination information into a confidential HR system before arriving at the facility, unless they have an approved accommodation. Click here to go directly to information about accommodations.



The future is what you make it to be. Discover compelling opportunities at careers.fanniemae.com.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.
 

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and finan