CS Systems & Enablement Manager

About Us:

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work:

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: 

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role  
 

We are looking for a strategic, technically savvy, and user-focused CS Systems & Enablement Manager to join our Customer Office Strategy & Operations team.  In this high-impact individual contributor role, you will sit at the intersection of process optimization, the quickly evolving CS tech stack, and end-user enablement, helping to transform how post-sales teams operate at Proofpoint.
You will serve as the primary business owner for our Customer Success Platform (Totango), partnering closely with CSM/TAM/Renewals leadership and operational partners to design workflows, automate core motions, and drive consistent adoption across hundreds of global users.  Your work will ensure that our teams are focused, unlock insights faster, and operate more efficiently to deliver value to customers at scale.This is a unique opportunity for a seasoned SaaS operator with a bias for action and someone who loves building structure, driving adoption, and leveraging technology to create measurable business impact. You’ll play a critical role in advancing our Customer Office transformation and helping Proofpoint scale smarter.

This role will be part of the high impact Customer Office, Strategy & Operations team and will report to the leader for the CS Systems & Enablement pillar.
 

Your Responsibilities 

Process Optimization

• Partner with leaders to identify, define, and document core workflows and frameworks for automation.
• Translate business requirements into scalable process designs that reduce manual effort.
• Continuously refine workflows using data, feedback, and performance metrics.
• Align workflows with the broader Customer Office operating model.
• Drive standardization and governance across CS processes.

CS Tech Stack

• Serve as the primary business owner & admin for the CSP (Totango).
• Partner closely with Sales Ops, BizApps (Salesforce), Enterprise Application (Data)
• Design, configure, and deploy workflow and playbooks automation, health models, dashboards.
• Recommend and implement system enhancements that increase efficiency and data quality.
• Partner with management to evaluate and introduce new tools to the CS tech stack.
• Provide hands-on support to end users and maintain system reliability.

Enablement

• Design and run scalable enablement programs to drive adoption across CSM, TAM (primary priority) and Renewals (secondary)
• Train customer-facing teams on how workflow automations and risk-based triggers improve outcomes.
• Build and maintain an intuitive, self-serve knowledge base with AI-powered search.
• Ensure consistent rollout of new features and processes across global teams.
• Monitor adop