Senior Director of Facility Management

Description

Join our team! Galloway Ridge is an upscale continuing care retirement community located between Chapel Hill and Pittsboro in Chatham County, NC. Under the direction of the Executive Director/CEO, the Senior Director of Facility Management provides strategic leadership for all physical plant infrastructure and services across the organization. 

This position is responsible for overseeing all aspects of facility operations; infrastructure, and renovation projects while maintaining service excellence standards and ensuring regulatory compliance. The role requires forward-thinking strategic planning while managing physical assets; leading departmental teams; administering budgets; and aligning facilities operations with organizational objectives. By developing cross-functional partnerships at all levels within the organization, the Senior Director creates optimal living environments for residents and working environments for staff. The Senior Director builds and maintains collaborative relationships with other members of the Senior Team; vendors; resident committees; Resident Council; and the Board of Directors. 

Responsibilities include, but are not limited to:

Facility Services and Infrastructure: 

Oversees all physical plant infrastructure and services which includes: environmental services, facilities operations (building and grounds maintenance), security operations, and fire and life safety systems. Establishes organizational standards while ensuring regulatory compliance and operational excellence.

• Approve infrastructure improvement strategies and resident engagement protocols 
• Set  quality standards for housekeeping, porter services, and waste management 
• Authorize maintenance programs for building systems and grounds management 
• Assess security protocols and approve investments for campus safety 
• Ensure compliance with safety regulations and authorize system upgrades and emergency preparedness planning 
• Monitor campus conditions and prioritize infrastructure improvements 
• Drive sustainability initiatives and energy management policies 

Facility Renovations and Improvements: 

Oversees renovation initiatives and improvement projects across the campus, ensuring quality standards and alignment with organizational objectives throughout project lifecycles. 

• Establish quality standards for all facility improvement initiatives, including common area enhancements, residential renovations, unit modifications, and seven-year refresh projects 
• Review and approve project plans, scopes, and budget allocations 
• Monitor performance metrics and authorize adjustments to timelines and resources 
• Guide development of project management workflows and documentation standards 
• Evaluate program effectiveness through performance data and resident satisfaction 
• Ensure alignment between facilities projects and organizational objectives 
• Make final determinations on complex proposals requiring senior leadership input 

Financial and Administration Management: 

Manages financial and administrative operations for facilities departments that support organizational success through resource management, process efficiency, and effective cross-departmental collaboration. 

• Operate within departmental and capital budgets 
• Direct asset management to optimize operational costs 
• Oversee administrative functions, including policies, procedures, and communication standards 
• Manage, as appropriate, employment related activities including: hiring, performance management, staff development, staff recognition and disciplinary procedures 
• Analyze performance data to drive continuous operational improvements 
• Negotiate vendor contracts, establish purchasing protocols, and develop effective partnerships 
• Monitor service level agreements and ensure effective resource allocation 
• Respond to and prioritize business requests requiring leadership attention 
• Partner  with department leaders to align resources with operational priorities 
• Foster cross-functional collaboration to maximize operational efficiency 
• Coordinate with finance department on budget development and fiscal management 
• Maintain effective communication channels with stakeholders for operational updates and fiscal matters 

Strategic and Leadership Management: 

Champions organizational vision by aligning facility strategy with enterprise objectives and developing leadership capability throughout the department. Fosters a culture of service excellence, innovation, and continuous improvement. 

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