Senior Store Manager

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.

• Builds a strong bench of future leaders to support succession and store growth. 

• Maintain annual revenue expectation of $2.5M within assigned store

• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.

• Monitors product levels (floor work, as-is, recycle, trash, seasonal back stock) daily to achieve bottom line sales budget against targets.

• Ensures payroll costs and operating costs are managed to budget.

• Ensures Team Members deliver excellent customer service to donors and customers.

• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.

• Partners with community businesses and organizations to promote Goodwill mission.

• Maintains regular and consistent in-person attendance.

• Serves as a Goodwill ambassador to the community.

• Transfers to different stores at any given moment due to business needs.

• Covers shifts at different stores at any moment due to business needs.

• Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.

• Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.

• Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.

• Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.

• Ensures that Team Members are operating per company standards and procedures.

• Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.

• Transfers to different stores at any time due to business needs.

• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.

• Builds a high-performing team.

• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.

• Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates. 

• Maintains regular and consistent in-person attendance.

• Plays critical role in driving company culture change efforts and change management processes.

• Performs other related duties, as assigned.

Minimum Qualifications (Education, Experience, Skills):

• Three or more years of experience leading 40+ FTEs in a high-volume thrift environment

• Candidates with a background in high-volume grocery, restaurant, or manufacturing setting are strongly encouraged to apply

• Proven experience leading a store with $3M+ in annual revenue preferred

• Demonstrated ability to generate revenue and achieve production goals

• Strong understanding of financial metrics, reporting, and budget management

• Proficient in Microsoft Office Suite

• Ability to pass a background check, as applicable

• Ability to speak and read English proficiently

Reasonable Accommodation Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable ac