Customer Success Manager (Netherlands)

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join the TELUS Health Customer Success Team as we grow our presence in the Netherlands!

TELUS Health supports the total health and well-being of over 35 million lives worldwide with our clinical expertise, global presence and digital well-being platform offered by our Employer Solutions. We empower healthier, happier, and more productive employees by combining our award-winning Employee Assistance Program with proactive wellness solutions in a digital ecosystem that helps them prevent and manage issues and concerns about family, health, life, money, and work.

Our employees have access to the same high-quality well-being support and resources provided to our customers. We pride ourselves on providing a work environment that inspires innovation, connection and collaboration while also supporting your growth and development both personally and professionally. We value difference-makers, and individuals and teams who bring high energy, passion, and a relentless commitment to excellence to their roles.

Proficiency in both Dutch and English is a must for the successful candidate.

Our Account Management/Customer Success team plays a pivotal role, responsible for nurturing the overall business and executive relationships with TELUS Health customers. As a Customer Success Manager, you'll have the opportunity to cultivate trusted advisor relationships with our clients, empowering them to elevate employee engagement and enhance overall wellness through the TELUS Health solution.

We are looking for outcome-focused individuals who are passionate about defining and achieving client success. The ideal candidate is a proven and highly trusted relationship builder. This role offers a chance to be part of our dynamic and rapidly growing team, working with a leading innovator in wellness solutions. It's a challenging and rewarding opportunity for professionals ready to make an impact.

Responsibilities:

As a Customer Success Manager for TELUS Health, your main responsibilities will include building strong relationships with clients, particularly C-level executives, and conducting ongoing business reviews to measure client success. You will drive continued engagement of TELUS Health solutions by providing innovative communication programs and strategy sessions.

Additionally, you will establish recurring targets, monitor performance, and provide information about TELUS Health's vision and product strategy. You will work closely with internal partners to enhance the overall customer experience, advocate for clients, and drive client engagement through events and networking opportunities. You will also manage the renewal process, coordinate contracting, and identify opportunities for solution expansion, referring them to sales.

Succeeding as a Customer Success/Account Manager will require the following:

• 2+ years of experience in Account Management, Customer Success Management or other customer facing relationship role.

• Full professional proficiency in both Dutch and English is essential.

• Professional proficiency in German language is desirable, but not essential.

• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.

• Knowledge of the Dutch healthcare system (physical or mental), health insurance, occupational health and/or human resources is preferred.

• Proven effectiveness with executive relationships

• High emotional intelligence and ability resolve conflict wherever it arises.

• Highly self-motivated and team oriented.

• Proficient with computers and IT (laptop, e-mail, Office apps, smartphone, CRM applications).

• Highly organized and efficient with exceptional follow through.

• Desire and ability to negotiate and communicate with clients.

• Ability to manage a territory of clients and prioritize your time and travel.

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A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to