Assistant Director of Accessibility, Testing, and Operational Services

Who We Are

We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following: 

• Named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine.

• Serving a highly diverse student body (click here for more information).

• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.

• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Click here for more about Student Affairs.

Required Qualifications (as evidenced by an attached resume):
Master’s degree (foreign equivalent or higher) in Social Work, Mental Health Counseling, Education, or a related field. Three (3) years of full time experience working with young adults with disabilities in an educational or community setting. Knowledge and experience with Section 504 and the Americans with Disabilities Act (ADA).

Preferred Qualifications:
Experience assessing documentation and creating accommodation plans. Clinical experience providing crisis intervention, including suicide risk assessment and management. Leadership experience. Experience with legal issues and case law related to disability services in higher education. Experience working in testing center operations.

Brief Description of Duties:
The Assistant Director of Accessibility, Testing, and Operational Services provides leadership and operational oversight for accessibility and testing services within the Student Accessibility Support Center (SASC). This position ensures equitable access for students with disabilities through policy development, service coordination, and compliance with federal and state laws. The Assistant Director serves as a key member of the department’s leadership team, representing SASC in campus-wide initiatives related to accessibility, testing, and universal design. The Assistant Director reports to the Associate Director of Accessibility and Counseling Services and supervises Testing Coordinators, Accessibility Technologists, Administrative Support Staff, and Student Assistants. Incumbent must have leadership experience with the ability to influence across institutional levels.

Testing

• The Assistant Director oversees testing center operations and staff, ensuring compliance, high service quality, and secure administration of high-stakes exams. They supervise, train, and support professional and support staff, provide technical guidance, and respond to crises. They track operational data to improve processes, evaluate emerging technologies for accessibility and efficiency, and coordinate with faculty, vendors, and credentialing agencies. 

Policy Development & Strategic Planning

• The Assistant Director assists the Associate Director in developing strategies, partnerships, and initiatives to advance SASC’s mission. They collaborate to create, implement, and review departmental policies, procedures, and best practices. The incumbent ensures SASC remains current with legislation, research, national trends, and resources for students with disabilities in higher education. They provide leadership in the Associate Director’s absence and support the Assistant Director of C