Clinical Liaison - Sleep Educator PAP Setups

Description

AdaptHealth Opportunity – Apply Today!

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives – out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients’ lives, please click to apply, we would love to hear from you.

Clinical Liaison - Sleep Educator PAP Setups

The Clinical Liaison will work in conjunction with Respiratory, CPAP/BIPAP Program Managers, and Sales Representatives to provide coverage at lab locations as liaison, as well as provide coverage for in-office and at-home PAP setups. Responsible for marketing and patient qualification activities, collecting necessary medical records to ensure compliant referrals and entering referrals into AdaptHealth EMR system.

Job Duties:

• Setup, which includes demonstration and education, of respiratory therapy equipment in the office, lab/or patient’s home, and completion of appropriate documentation.
• Setup patients with PAP devices in the home setting, the lab setting, and in-office during regular business hours and after hours as needed.
• Assist with out-of-office/home setups and in-lab setups of PAP devices and masks.
• Develop and maintain working knowledge of current HME products and services offered by the company.
• Maintain working knowledge of the Medicare Local Carrier Determination for PAP devices including initial qualifications for PAP devices and continued coverage.
• Provide technical support for PAP patients, referrals, and therapists.
• Monitor patient compliance under the supervision of the manager using appropriate technology and compliance tracking systems.
• Coordinate all schedule requirements creating orders for new CPAP/BiPAP starts, as well as process reorder requests.
• Maintain good relations with clients and consults with referring physicians regarding patient treatment, medical conditions, and home environments.
• Assist in resolving client equipment problems under emergency conditions when appropriate.
• Assume on-call responsibilities in accordance with company policy.
• Assist in the inventory management of respiratory equipment and supplies.
• Report equipment hazards and/or product incidents as required in accordance with company policy.
• Trains and educates patients and caregivers on use of equipment and answers any inquiries related to services or equipment.
• Informs new patients about their rights and responsibilities, whom to contact with questions and how to contact the billing department. Responsible for informing patients about patient satisfaction surveys.
• Responsible for initiating insurance verification process and informing patients of their financial responsibility.
• Discusses insurance coverage with patient and arranges payment of patient’s financial responsibility.
• Obtains all required information and medical documentation to ensure complete, accurate and timely processing of referrals. Strives to obtain MD order signatures and original prescriptions while on-site.
• Conducts sales & service rounds within assigned locations, promoting products and services provided
• Assists with promotional rollouts and in obtaining referral source profile information.
• Identifies programs or initiatives that potentially could increase company revenues, decrease costs, and/or increase customer satisfaction.
• Assures that diagnoses and disease-state warrant the need for prescribed equipment and services from a reimbursement standpoint.
• Suggests alternative equipment or services as warranted based on reimbursement limitations.
• Maintains working knowledge of assigned Health Systems’ electronic medical records, as well as AdaptHealth electronic systems.
• Coordinates with other departments to minimize delivery expenses and provide efficient service to customers.
• Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.

Competency, Skills and Abilities:

• Knowledge of DME services and products
• Excellent verbal and written communication
• Excellent customer service skills
• Ability to work independently and with a team
• Strong analytical and problem-solving skills with attention to detail
• Ability to prioritize and manage multiple projects
• Possess mental alertness and ability to properly treat confidential information.
• Proficient computer skills and knowledge of Microsoft Office
• Mental alertness and the ability to properly treat confidential information.
• Proficient computer skills and knowledge of Microsoft