OCE Program Customer Technical Service Engineer - Onsite

Date Posted:

2025-07-14

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious.

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

What You Will Do:

• Work directly with airline customers and Maintenance, Repair and Overhaul (MRO) engine shops around the world that operate PW4000/2000 powered aircraft specific to Controls/Systems and Engine Hot sections

• Provide guidance and recommendations regarding on wing and off wing operational troubleshooting and problem resolution, service bulletin retrofit activities and engine manual interpretation.

• Initiate technical data development of Engineering Authorization (EA), Special Instructions and other documents for on wing and engine shop maintenance data for Aircraft Maintenance Manual (AMM), Engine Manual (EM), Clean, Inspect and Repair (CIR), and Maintenance Planning Guide (MPG) in support of airline customers.

• Provide technical support interface with Pratt & Whitney Product Safety, Certification & Validation (PSCV) as well as airframer teams regarding the modification, inspection, and maintenance of engines.

• Triage urgent and Aircraft-On-Ground requests. Occasional weekends and off hours with company cell phone provided.  

• Assist customer engineers, maintenance control technicians and Pratt & Whitney's Field Service Representatives (FSR) in resolving on-site technical challenges.

• Continuously improve support processes by identifying recurring issues and proposing solutions.

Qualifications You Must Have 

• Bachelor's Degree in Engineering

• 8+ years of Engineering experience, or 5+ years with an advanced degree

• U.S citizenship is required as only U.S citizen are authorized to access information under this program contract.

• Occasional weekends and off hours are required.  

Qualifications We Prefer

• Airline field support is preferred

• Engine or aircraft maintenance experience highly preferred

What We Offer

• Benefits

• Relocation Eligibility

Learn More and Apply Now!

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 101,000 USD - 203,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as