Summary
 

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description
 

Position Purpose:

Directs and coordinates operational efforts to ensure sales and retention goals are achieved.  Ensures customers are provided support needed and direct implementation of new business.

Logistics:

This is a full-time position working (40-hours/week) Monday-Friday 8:00am – 5:00pm working on-site at 4101 Percival Rd. Columbia SC, in an office environment.

What You Will Do:

• Resolves escalations and directs day to day operations of client teams.
• Serves as marketing management lead for client reporting, Group Library, Group Collect, dotR monitoring, performance guarantees, shared savings programs, NDA and other legal interactions.
• Directs and identifies training needs for the staff. 
• Serves as marketing lead for internal projects.
• Represents marketing needs and navigates process improvements.
• Recommends adjustments to products and services to maintain alignment with the market.
• Develop policies and procedures and communicates expectations to staff.
• Recruits/selects/develops/guides staff and ensures excellent customer service is given to employees, customers, management, etc.
• Monitors department performance and productivity. May develop policies/procedures and communicates any changes/updates to staff.
• Ensures quality standards are met and identifies training needs of staff.
• Evaluates marketing strategies/plans to meet ever-changing market and competitive conditions. Develops and recommends sales strategies, marketing plans and related changes necessary to reach goals and objectives.

To Qualify for This Position, You Will Need:

• Education: Bachelor's degree- Business Administration, Marketing, Communication or related field.
• Degree Equivalency: Associates degree and two years of relevant experience and/or 2 years' experience at the rank of E4 or above.
• Work Experience: 8 years-marketing, sales, or communications experience. 3 years-supervisory or lead role experience or equivalent military experience in grade E4 or above (may be concurrent with the 8 years).
• Skills and Abilities: Excellent verbal and written communication, organizational, analytical or critical thinking, project management, and customer service skills. Good judgment. Ability to lead, train, and direct others.
• Software and Tools: Microsoft Office.
• License and Certificate: Insurance sales or agent's license.

What we Prefer you to have:

• Advanced knowledge of BCBSSC systems and/or National Alliance business model.

What We can Do for You:

We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage
• 401K retirement savings plan with company match