SAP NS2 Customer Success Client Delivery Intern: Hybrid, Herndon VA

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services, and SAP National Security Services Inc. ® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

 

Must be a U.S. citizen; this position requires access to customer data. SAP NS2 does not offer Visa sponsorships for this role. All internals must have manager’s approval to transfer.

 

The SAP NS2 Customer Success Services exists to ensure customer success with SAP and NS2 solutions. The Customer Success Client Delivery Intern will be the responsible for supporting the Client Delivery Manager/Directors for one or more NS2 Cloud engagements.

 

Responsibilities May Include:

• Support Client Delivery: Assist in one or more NS2 Cloud PCE engagements, working alongside Client Delivery Managers/Directors.
• Customer Success: Represent NS2 and support customers during Customer Success engagements to ensure project success.
• Project Management: Help manage project scope, schedule, and delivery from sales handoff through post-cutover hyper-care support, as per the contract.
• Contract Understanding: Understand and manage contract details to ensure in-scope requirements are met.
• Technical and Functional Support: Assist with all applicable technical and functional aspects of engagements.
• Meeting Support: Participate in customer on-boarding kickoff meetings, validate project scope, and assist with other customer-facing discussions, both virtual and in-person.
• System On-boarding: On-board customers into the NS2 ticketing system to streamline support processes.
• Documentation & Management: Document and manage decisions, actions, and issues throughout the project lifecycle.
• Risk Management: Identify, document, and mitigate risks to ensure project success.
• Process Coordination: Facilitate processes such as Build Sheet Management, Change Management, Escalation Management, project status reporting, and internal reviews as required by NS2 Leadership.
• Incident Tracking:  Monitor, track, and report on incidents, service requests, and ticket aging to ensure timely resolution.

 

Qualifications:

• Education: Currently pursuing or recently completed a college degree in a business or technical field.
• Skills: Strong analytical skills, excellent verbal and written communication, and advanced MS Excel proficiency.
• Attributes: Organized, self-motivated, able to work independently and collaborate across different lines of business.

 

 

 

 

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves